We are building an active Webex CC community to improve your Webex Contact Center experience. The platform has two primary Webex CC boards, each centered around specific question topics.
How to ask questions?
1. Select the corresponding Board:
API &...
Hi @arkadiusz-krauzowicz , you can use the middleware for this use case. You don't need to develop the connector from scratch. The example is posted here together with the supportive video:
https://github.com/WebexSamples/webex-contact-center-api-sam...
Today it is not possible with the Agent's Desktop SDK because Desktop does not request a config_write scope during token generation. The Desktop token has only cjp:user and cjp:config_read scopes. This is a roadmap item of the Supervisor's Desktop.
...
Hi guys,
We are in the process of releasing the new "Record Activity" which completes the recording in the IVR WAV format. You will be able to record max 120 seconds. The lifetime of the WAV file will be till the end of the call. But for that use c...
Hi @Shalid Kurunnan Chalil ,
You can achieve the use case above by creating a custom widget and utilizing the audio-files APIs. APIs are needed for fetching and updating the existing audio files.
URLs:
APIs: https://developer.webex-cx.com/documentati...
Hi Shalid,
Wrap-up reasons are strings that indicate the completion & classification of interaction and are mandatory. Currently, agents can select only one wrap-up code per interaction. Multiple Wrap-Up Reasons is a roadmap item that will replace t...
