Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We are building an active Webex CC community to improve your Webex Contact Center experience. The platform has two primary Webex CC boards, each centered around specific question topics.
How to ask questions?
1. Select the corresponding Board:
API &...
Hi @RefriedNoodle It will be possible soon. We are waiting for the enhancement in the HTTP Request Activity to support Audio File Uploads (WXCC-1690). The approximate ETA is March.
Hi Charles,It is on our roadmap, but we don't have exact timelines yet. Please work with your Cisco account team to discuss prioritization and alignment with our development plans (the feature ID for the reference "WXCC-946 - Tags / Multiple Wrap-Up ...
Steps to Configure Outdial Calls:1. Log in to the Webex Control Hub with administrative privileges.2. In the Control Hub, go to the Contact Center section.3. Create a simple FLOW "START -> END"4. Set Up Outdial Queue5. Set Up Outdial Entry Point or u...
Hi @arkadiusz-krauzowicz , you can use the middleware for this use case. You don't need to develop the connector from scratch. The example is posted here together with the supportive video:
https://github.com/WebexSamples/webex-contact-center-api-sam...
Today it is not possible with the Agent's Desktop SDK because Desktop does not request a config_write scope during token generation. The Desktop token has only cjp:user and cjp:config_read scopes. This is a roadmap item of the Supervisor's Desktop.
...
