Hi Shalid,
Wrap-up reasons are strings that indicate the completion & classification of interaction and are mandatory. Currently, agents can select only one wrap-up code per interaction. Multiple Wrap-Up Reasons is a roadmap item (I don't ETA) that ...
Nine new voice-only stock transition reports are now available in Webex Contact Center. These reports have the same look and feel as that of Cisco Unified Contact Center Express (CCX) reports. Details: https://www.cisco.com/c/en/us/td/docs/voice_ip_c...
It is possible to do with the New Webex CC. Here are the right links:- API reference: https://developer.webex-cx.com/documentation/captures- Call Recording Download sample: https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/cal...
Such kind of issue relates to telephony. Usually, it happens when the system is not able to route the call to the Agent's phone. I would recommend working with your PSM/CSM for involving the telephony team and checking the voice gateway logs.
