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I've been using the two APIs via the Developer site for a while now and since yesterday I've been getting back "failed to fetch"Anyone else seeing the same issue? No other APIs are failing with the same start/end times. (I do have the right Admin rig...
We are using SIPREC as calls go through of our CUBE (IOS XE 17.09.03a) with PSTN calls out of CUCM (v15SU2).When an outbound call is placed, the Ext phone number mask, configured on UCM, populates the SIPREC nameID aor, as you'd expect. We set the C...
We've implemented a dialer configuration where we'd like an import to generate an outbound call as soon as possible. Right now we're only in PoC but in testing there's a difference from import time to dial time of >1minute. I know that sounds prett...
I've been asked to make simultaneous outbound calls to 4-10 cell phones from our Cisco phone system (UCM 12.5...soon to be 15) then route the first answered call, preferably into a Contact Center IVR then to a person. All subsequent answers to the ca...
We've got a 12.5.1 PCCE 4k instance and we're updating the primary service account, just the password. I've made the update in the Service Account Manager on the Roggers and AWs, updated it in the inventory for the CVPs and the credentials used in F...
@Janos Benyovszki Yeah, thanks, it is just limited to the Developer site. After numerous handwaving attempts I did get an answer that it has just stopped working via the developer page, likely due to changes to those APIs on Mar 6th. Can Cisco make ...
Hey Marek,Interesting, you coded something that uses JTAPI? Custom or off-the-shelf? I understand if that's proprietary but I'd be interested to hear more. We weren't successful in coming up with anything, at this point, other than the Outbound Opt...
Thanks, yeah, I know, a bit of an expectation. I'm using the dialer as basically an outbound hunt group, where we dial numerous contacts at the same time and the first to answer gets connected to an agent. This is to encourage one of several busine...
@srivacha That did appear to correct the issue. Thank you, I did run into a bug when doing the inventory updates where the upload threw an error about my CUIC VMs. My TAC case engineer found a bug that just has you remove the peripherals and only u...
Hello @srivacha , thank you for the suggestion, I had not done that step. I assumed (possibly incorrectly) that the pw would be updated from the Service Account Manager but I am will to try anything at this point. Thanks, I'll follow up as soon as ...
