About leonardjam1

leonardjam1 · 09-22-2022

Anyone have success using BAT to swap large numbers of phones for the Application user tied to the peripheral gateway of CCE?We're running 12.5 SU6 UCM and 12.5.1 PCCE and we're preparing to send a decent number of users home on the weekend to take A...

leonardjam1 · 09-08-2022

We recently enabled OAuth for Jabber (ver 14.1) to support push notifications for MRA. That's hasn't gone great but really our biggest issue is our custom tab blanking out on the client whenever users swap networks. We run a 3rd party ACD login scr...

leonardjam1 · 08-10-2022

I have a question from a software engineering team asking me if we could use Jabber to launch browser pops when calls come in. Just like what Finesse does via workflow. Something like a link for our CRM platform with the ANI inserted so it brings up...

leonardjam1 · 06-30-2022

We have two distinct companies that occupy different FW segmented networks. We have a single UCM cluster with a single HA IMP cluster. Company A and B are different financial entities so network segmentation is very important. Up until this point Co...

leonardjam1 · 02-12-2020

We are in the process of fully rebuilding our Persistent Chat Room DBs for Jabber ver12.6 (on IMP 11.5SU4). We wanted to do a clean build so we'll be blowing away all rooms. Our interest is to warn only the room owners and let them know the rooms w...

leonardjam1 · 09-22-2022

An update but not a solution. We've found that the issue resides with a .dat file %userprofile%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config\edge-config.datIf/when there's a network change and Jabber doesn't successfully connect ba...

leonardjam1 · 09-15-2022

@TechLvr Interesting suggestion. I'm afraid we hadn't considered what enablements of Oauth were leading to the issue, just that OAuth is likely the issue. Unfortunately the user side of our company has sort of rejected our current solution of setti...

leonardjam1 · 09-15-2022

A final follow up for anyone who's in a similar boat. Using the Eways to force all traffic off the one business network may have worked but a contractor offered a much simpler solution (after we built/config the eways). We're just setting the Jabbe...

leonardjam1 · 09-15-2022

Hi TechLvr, thanks for the offered solution, good to keep in mind.The rough part is the "need" to keep MRA working, even for ACD users. What we now see but can't quite understand why it broke (after enabling OAuth) is that b/c we set pre-load parame...

leonardjam1 · 09-08-2022

Hey Rob, additionally we're scouring the logs right now to figure out when the error has been encountered but, to the best of my understanding, we and TAC haven't definitively caught it. I'm turning my attention to that now, as I get those problem r...

Member Since	‎10-09-2017 09:41 AM
Date Last Visited	‎08-10-2022 12:04 AM
Posts	17
Total Helpful Votes Received	5

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User Activity

BAT Updates to CCE PG application user for swapping devices?

Jabber Custom Tab link disappearing after network move

Jabber for browser pops?

Options for Jabber SW phone media between networks

Determine Jabber Persistent Chat Room Owners

Re: Jabber Custom Tab link disappearing after network move

Re: Jabber Custom Tab link disappearing after network move

Re: Options for Jabber SW phone media between networks

Re: Jabber Custom Tab link disappearing after network move

Re: Jabber Custom Tab link disappearing after network move