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One of our customer is using the Webview to pull the Historical reports for a call center.They use the call type and use one of the templetes.In the reports, The Calls Offered will never be equal to the sum of the calls Handled + Adnadoned + some oth...
I keep seeing this error message in my Event viewer. it says,PG1 and PG 2 connected from two simultaneous addresses. I have a duplex mode with two NIC cards and 4 differnt IP addresses for Private ( 2 for Private) and Public ( 2 for Public) network.I...
Hi,Does any one had the problem of Electric shock from and IP Phone.In one of the incidents one of the user got shock on his ear and other user got a shock on the mouth peace. These phones have in-line power.One reason I think the problem could be wi...
Depends on your Ring No Answer settings.The phone shoudl ring and put the aent in not ready state and put the call back in queue, if no other agent is available.
Try this. It might help.Use the Script Editor’s Set node to specify the Call.NetworkTransferEnabled variable. If you setthis variable to 1, Network Transfer is enabled; if you set it to 0, Network Transfer is not enabled.
