05-17-2005 06:10 AM - edited 03-13-2019 10:54 PM
If an agent fails to log out or go not ready during normal business hours and no other agents are logged in, will the phone ring 4 times and log out? What happens to the call?
05-17-2005 06:41 AM
CRA release 3.1(2), CallManager Release 3.3
05-17-2005 07:33 AM
Unless agent is in READY state no ICD call will be presented to him.
05-18-2005 10:04 AM
Depends on your Ring No Answer settings.
The phone shoudl ring and put the aent in not ready state and put the call back in queue, if no other agent is available.
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