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Hello,I have a legacy VC endpoint (with 3 BRI and an IP interface)All my calls (mainly voice calls but some video) come in from the PSTN through a C2800 equipped with an E1.Voice calls should be directed to my CallManager. But what is the easiest way...
Hello,When IPCC express agent desktop is installed with Media Termination capability, do you still require a softphone/communicator to work with it or can the agent desktop application act as a SoftPhone by itself?Same question for IPCC enterprise?Th...
Hello,ICD dequeue step definition is "Removes a call from one specific Contact Service Queue or all CSQs"I'm not sure to fully understand the "removes a call" terms. What happens with the call? Is it terminated, does it follow the rest of the script ...
Hello,Is there a way to set agent's state to Work after the call and automatically back to Ready after a certain time (e.g. 20 seconds) of Work state? The agent wouldn't need to manually set his state to Ready after working time.Thanks!
Hi,While debugging a CRA script, I get the following error message: Exception - No. of executed steps: 1000.My script actually goes into a loop, looking for info into an XML file. It seems that the error message is related to a maximum number of step...
Just a last thing, is there anything special to configure in the CCM for CAD with MT to work, without any IP Phone?I installed CAD with MT, but the agent is able to log in only if a hardphone or softphone with its extension is present. How can I tell...
Thank you Juan for your fast answer.Why do people use a softphone/communicator in conjunction with Agent Desktop then ?Just in case they are not logged in as agent ?Thanks!
I got that problem with the same version and in my case, it was a problem with the 12345 password being or not being encrypted in the ac properties config file on the callmanager. The log therefore showed an authentication problem for the ac user, ev...
