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Al realizar el cambio de MOH en call control group del UCCX el audio no suena cuando es invocaso con un hold en el script. Me sucedió ese problema y lo solucione de la siguiente manera. Reiniciando todos los CTI port involucrados con el call control...
I need to validate who cut the call the agent or the client There is some report that gives me that information. necesito validar quien corta la llamada el agente o el clienteexiste algún reporte que me brinde esa información. Saludos
hi how are cisco people he problem is when I move to a different computer than a user, we currently have an active directory. when the user is logged into the computer cisco jabber loses the sevice. to solve it I must send from CUCM the certificate t...
Hi. I need help In the report contac service Queue servis level priorit. the repeated service queues appear. Previously make a change in the queue field called "Wrapup Time" and "Automatic Work"
Example of problem
CSQ name
Queue 1
Queue 1
Qu...
need to monitor outbound calls in finess for user training.
This is possible ?
necesito monitorear llamadas salientes en finess para entrenamiento de usuarios.
Esto es posible ?
Hello Can you validate the codec that is assigned to the phone through the device pool? Normally when there is no audio it is a codec problem. Another additional recommendation is to delete the extension and recreate it using a profile that works wel...
Hello have you taken into account the codec you are talking about? investigate which codec sends you the proovedoor, compare the codec of the sip and the codec that you have defined in the device pool. You must also take into account the PVUDM and va...
Hello
The reporter to be able to run without problem must obtain a certificate which in many cases fails and the browser does not obtain it in the proper way.
Try installing a different browser.
example
Firefox
I had a problem similar to yours an...
It is also possible to do it from the scritp with a CALLHOLD and CALLUNHOLD we only place the audio in the CALLCONTROGRUOP We upload the audios in the CUCM regards
