About chawkins89

chawkins89 · 12-09-2020

Good Afternoon Guys, I am having a bit of trouble trying to understand how the personal callback works using UCCE 11.6 Cisco Dialler. I've ventured through the documentation and have labbed and exercised the procedure using 2 agents and a campaign wi...

chawkins89 · 02-28-2019

Good Evening I am currently experiencing an issue whereby the mediaserver and mediaserver-back up is not working correctly when the VXML server is shutdown on the primary side of the deployment, despite having the secondary side readily available. ...

chawkins89 · 05-04-2018

Hi Cisco Community Support, We have an issue where internally forwarded calls to external are not receiving RTP, this was rectified by using the following commands: voice service voip media anti-trombone However, even after having saved the confi...

chawkins89 · 09-05-2016

Good Evening, I am currently working on a CVP/UCCE lab environment and I'm currently experiencing issues trying to get dynamic labels routing to an internal line within my ICM script. I currently have the sprawler setup (ICM/PROGGER) with CVP seper...

chawkins89 · 08-03-2016

Good Morning Cisco Support Community! I have another query regarding devices with the capability of Handset/Headset Monitoring, currently our estate houses 7942G's throughout the contact centre however these have recently became End of Life and we ...

chawkins89 · 12-10-2020

Hi, I have identified the fault, there was an error in the personal callback script. Many thanks for your help.

chawkins89 · 03-26-2019

Hi, This has been resolved by modifying the SIP.properties file located within the CVP installation directory. The following needs to be amended from "False" to "True": SIP.UseBackupIVRSS=true After the restart, it seems to be working fine. Many than...

chawkins89 · 05-09-2018

Thank you for your response, I will look into getting this done and let you know if it resolves.Regards,Christopher

chawkins89 · 05-04-2018

Thank you for the prompt response, if the IOS is upgraded will we need to re-host the license at all to support that version? Regards, Christopher

chawkins89 · 09-07-2016

Hi, Thank you very much!! This is the correct answer, I have now rectified my lab and is now completely working! "Does your CUCM also has FQDN Configured as cucm.mylab.local? FQDN configured on CVP for CUCM SIP group must match with FQDN configured...

Member Since	‎03-26-2015 02:54 AM
Date Last Visited	‎12-26-2023 01:05 AM
Posts	22
Total Helpful Votes Received	1

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User Activity

Dialler query with regards to personal call back

Mediaserver / Mediaserver-backup not working when VXML server service is down

Cisco 2901 - Media Anti-Trombone disappearing after reboot

Dynamic Label not routing on UCCE/CVP

Handset/Headset Monitoring Query (Alternative to 7942G)

Re: Dialler query with regards to personal call back

Re: Mediaserver / Mediaserver-backup not working when VXML server service is down

Re: Cisco 2901 - Media Anti-Trombone disappearing after reboot

Re: Cisco 2901 - Media Anti-Trombone disappearing after reboot

Hi,