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This post nicely describes how to add a custom gadget to the Finesse Horizontal Header bar: https://community.cisco.com/t5/contact-center/finesse-12-0-horizontal-header-gadget/td-p/3814418 This looks like it ought to be a really useful feature to hav...
The Outbound Option guide states: "Importing a local file succeeds only if you import it to the active side. To avoid having to identify which side is active, you can use any of the following methods:", after which it explains the three options of i)...
I need to link the Termination_Call_Detail (TCD) record to the Dialer_Detail (DD) record for outbound dialled calls. Normally, I can do this via the PeripheralCallKey. However, for whatever reason (presumably a bug?), the DD.PeripheralCallKey is null...
I am feeding accounts to the Dialer; I need to purge them at the end of each day. However, if one or more agents remain logged in (even if in Not Ready), the Dialer will keep hold of one or more accounts (i.e. their status is 'A'ctive in the DL_ tabl...
The CAXL on-premise deployment guide describes how CAXL can be deployed to an Apache web server:https://developer.cisco.com/site/jabber-websdk/develop-and-test/im-and-presence/xmpp-deployment-guide/index.gspIs it possible to deploy it to a Tomcat ser...
I agree, injecting a DOM component into the toolbar is an option. However, you're then at the mercy of any DOM changes that Cisco make in future Finesse versions - as demonstrated by the complete GUI redesign between 11.x and 12.x which has caused us...
Thank you - that looks like it will do the trick. If I GET the following for the A side:https://<server_A>:7890/icm-dp/rest/DiagnosticPortal/ListProcessesThen the XML response includes a line like this:<dp:ProcessProp Name="CampaignManager.exe" Descr...
Does nobody have any ideas as to how to do this?It's not just the writing of the import file - we also need to ensure that we're writing personal callbacks to the Personal_Callback_List table in the BA DB on the correct side, too. Surely there must b...
Thanks - I kind of guessed that because my testing already showed that to be the case! So, as per my original post:
"The reason we need this is because we need to be able to identify all calls that are initiated from our system."
I'm taking it the an...
