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matthew.sreeves
‎06-24-2021

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1 Helpful Vote
10 Replies
5 Replies
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Member since ‎06-12-2013
23
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5
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0
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Re: What's the point of being able to add custom gadgets to the Finesse Horizontal Header? (12.0 upwards)

Created by in Contact Center
06-17-2021
06-17-2021
I agree, injecting a DOM component into the toolbar is an option. However, you're then at the mercy ...

What's the point of being able to add custom gadgets to the Finesse Horizontal Header? (12.0 upwards)

Created by in Contact Center
06-11-2021
06-11-2021
This post nicely describes how to add a custom gadget to the Finesse Horizontal Header bar: https://...

Re: Outbound Option High Availability: How to identify which Campaign Manager is active?

Created by in Contact Center
04-05-2019
04-05-2019
Thank you - that looks like it will do the trick. If I GET the following for the A side:https://:789...

Re: Outbound Option High Availability: How to identify which Campaign Manager is active?

Created by in Contact Center
04-05-2019
04-05-2019
Does nobody have any ideas as to how to do this?It's not just the writing of the import file - we al...

Outbound Option High Availability: How to identify which Campaign Manager is active?

Created by in Contact Center
04-02-2019
04-02-2019
The Outbound Option guide states: "Importing a local file succeeds only if you import it to the acti...

Re: Setting a Call Variable using JavaScript

Created by in Contact Center
02-12-2019
02-12-2019
Thanks - I kind of guessed that because my testing already showed that to be the case! So, as per my...

Re: Setting a Call Variable using JavaScript

Created by in Contact Center
02-11-2019
02-11-2019
The types of call I'm referring to are outbound calls made directly from the agent's extension - so ...

Re: Setting a Call Variable using JavaScript

Created by in Contact Center
02-08-2019
02-08-2019
Yes, the Termination_Call_Variable table holds the expanded call variables. Here's an extract from t...

Re: Setting a Call Variable using JavaScript

Created by in Contact Center
02-06-2019
02-06-2019
Hi Denise Thanks for your advice. I've tried that, and it works in so far as the call is initiated a...

Re: Setting a Call Variable using JavaScript

Created by in Contact Center
01-31-2019
01-31-2019
It's now 2019 and we have Finesse 11.6(1). It looks like there's still no way to set the call variab...

The BADialedListID call variable for Personal Callbacks is incorrect

Created by in Contact Center
12-05-2017
12-05-2017
I need to link the Termination_Call_Detail (TCD) record to the Dialer_Detail (DD) record for outboun...

Thanks - that looks to be

Created by in Contact Center
04-13-2017
04-13-2017
Thanks - that looks to be doing what I asked for. Unfortunately, it still doesn't do exactly what I ...

What exactly do you mean by

Created by in Contact Center
04-07-2017
04-07-2017
What exactly do you mean by "a blank import or an import with false values"? I have the Import Rule ...

How to purge 'A' active accounts from the Cisco Dialer?

Created by in Contact Center
04-07-2017
04-07-2017
I am feeding accounts to the Dialer; I need to purge them at the end of each day. However, if one or...

Re: Can IM and presence be used with physical phones?

Created by in Audio and Video Endpoints
12-10-2014
12-10-2014
That's great news! Thanks very much for confirming.
Public Statistics
Date Registered ‎06-12-2013 08:19 AM
Date Last Visited ‎06-24-2021 02:49 AM
Total Messages Posted 23
Total Helpful Votes Received 5
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