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Christopher Nagel
‎01-14-2021
Beginner
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20 Replies
10 Helpful Vote
1 Accepted Solution
10 Replies
1 Helpful Vote
5 Replies
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Member since ‎10-07-2006
42
Posts
23
Helpful
2
Solutions

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
Gerry,Is there any join between PG and Machine tables that you can see? I'm not able to see one at f...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
Hi David!I believe you that there's no explicit version designations in the AWDB, but perhaps in the...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
Gerry,Thank you - this might be the foundation of a potential solution, but it'd be a bit chattier t...

HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
I am currently able to determine an agent's PG assignment using an HDS query, but I'm wondering if t...

Re: ApiError for supervisor?

Created by in Contact Center
11-02-2020
11-02-2020
Turns out that I was using Agent.SkillTargetID instead of Agent.PeripheralNumber for the {id} portio...

ApiError for supervisor?

Created by in Contact Center
11-01-2020
11-01-2020
Hi,I'm trying to perform an API command on an Agent using Supervisor credentials.Using the AgentReal...

Re: http-bind POST becomes a GET?

Created by in Contact Center
10-31-2020
10-31-2020
I'm sorry I didn't follow up on this - I was moved off the issue team to work on new development. I ...

Clarification on bug CSCvj78744?

Created by in Contact Center
10-07-2020
10-07-2020
This Cisco bug summary came across my desk today and it seems both incorrect and unlikely, so I'm ho...

http-bind POST becomes a GET?

Created by in Contact Center
05-12-2020
05-12-2020
I am troubleshooting an intermittent (but frequent) connection failure and recently saw Chrome dev t...

Re: Localizing - built-in options?

Created by in Contact Center
04-30-2020
04-30-2020
Note: in the JavaScript files, I can do this: finesse.utilities.I18n.getString() but I'm hoping to g...

Localizing - built-in options?

Created by in Contact Center
04-30-2020
04-30-2020
Hi,I just converted a gadget from using a CDATA section in the XML file to using a separate HTML fil...

Re: HMACs do not match in URI

Created by in Contact Center
04-29-2020
04-29-2020
Hi Denise,Yes! Just one out of 23! 2 or 3 others have minor anomalies, but I think those are just un...

Re: HMACs do not match in URI

Created by in Contact Center
04-29-2020
04-29-2020
Hi Denise!I think it was roughly 11.6(?)/ES3. Yes, I noticed the CORS changes but I'm not thinking t...

HMACs do not match in URI

Created by in Contact Center
04-27-2020
04-27-2020
Hi,We're testing Finesse 11.6 ES10 and getting a weird error when loading gadgets that are hosted on...

Non-gadget sample - multiple login?

Created by in Contact Center
02-07-2020
02-07-2020
Can I use the non-gadget sample to provide secondary event stream for an agent that's already going ...
Public Statistics
Date Registered ‎10-07-2006 12:10 PM
Date Last Visited ‎01-14-2021 09:56 PM
Total Messages Posted 42
Total Helpful Votes Received 23
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