About Christopher Nagel

Christopher Nagel · 07-29-2021

Hi,I have the following element in the HTML file for a new gadget for Fin12: <video autoplay loop muted id="paused" > <source src="images/paused.mov"> </video> <img src="images/logo.png"/>But when the gadget is loaded, the URL...

Christopher Nagel · 06-16-2021

I am developing a small utility to help manage agent attributes using the UCCE Config Agent API. The node server vends an HTML single-page app that assembles the request and then fires it to the selected UCCE AW.I am getting the following response w...

Christopher Nagel · 06-10-2021

Hi,This is a bit of a newbie question, but I haven't found a solution yet. I have a gadget that opens to a static HTML page with instructions on its usage and a couple buttons to get started. When it's put on the home page/tab, everything's beautif...

Christopher Nagel · 05-25-2021

In Fin12, there's a few mini-gadgets across the header called components. The admin guide says that only Cisco-supplied objects are currently supported there, but I'm curious if there's been any movement on enabling 3rd party components? I checked ...

Christopher Nagel · 05-21-2021

I wanted to give my agents the ability to pause inbound chats while still taking calls. However, in testing on an agent who is Ready for all MRDs, sending <Media><routable>false</routable></Media> to the chat MRD's endpoint causes the Voice status i...

Christopher Nagel · 07-29-2021

Denise,That code is there, but I believe the resolution may simply be to add specific dimensions to the DIV elements, which render as 0 height and width, even with adjustHeight() being invoked. It's on the back burner for now but I'll get back to it...

Christopher Nagel · 06-16-2021

Denise responded to my similar question that, as the doc says, components rely on validations etc. that make it difficult to enable 3rd party code to participate. As you said, they're not iFrames, so poorly behaved components could wedge the entire ...

Christopher Nagel · 06-01-2021

Thanks so much for taking the time to test that, Denise! I guess using <routable> as a RONA indicator is not as much of a bug as I’d thought. Any chance of submitting a change request to include the Voice RONA behavior (Not Ready/32767) for all MRD’s...

Christopher Nagel · 06-01-2021

Just to finish off the conversation - I'm assuming that the actual RONA events will be a Not Routable along with Not Ready / 32767, which is the RONA reason code. The Not Routable event alone wouldn't indicate a RONA on an MRD. Is this a good assum...

Christopher Nagel · 05-26-2021

Thank you, Denise. We'll keep our fingers crossed!

Member Since	‎10-07-2006 12:10 PM
Date Last Visited	‎10-20-2021 12:05 AM
Posts	55
Total Helpful Votes Received	53

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HTML manglement issue?

UCCE API - no CORS headers?

Unrendered HTML on hidden tab?

Finesse 12 components?

Independent MRD states?

Re: Unrendered HTML on hidden tab?

Re: What's the point of being able to add custom gadgets to the Finesse Horizontal Header? (12.0 upwards)

Re: Independent MRD states?

Re: Independent MRD states?

Re: Finesse 12 components?