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Christopher Nagel
‎07-29-2021

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30 Helpful Vote
20 Replies
10 Helpful Vote
1 Accepted Solution
10 Replies
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Member since ‎10-07-2006
54
Posts
53
Helpful
2
Solutions

HTML manglement issue?

Created by in Contact Center
07-29-2021
07-29-2021
Hi,I have the following element in the HTML file for a new gadget for Fin12: But when the gadget ...

Re: Unrendered HTML on hidden tab?

Created by in Contact Center
07-29-2021
07-29-2021
Denise,That code is there, but I believe the resolution may simply be to add specific dimensions to ...

Re: What's the point of being able to add custom gadgets to the Finesse Horizontal Header? (12.0 upwards)

Created by in Contact Center
06-16-2021
06-16-2021
Denise responded to my similar question that, as the doc says, components rely on validations etc. t...

UCCE API - no CORS headers?

Created by in Contact Center
06-16-2021
06-16-2021
I am developing a small utility to help manage agent attributes using the UCCE Config Agent API. The...

Unrendered HTML on hidden tab?

Created by in Contact Center
06-10-2021
06-10-2021
Hi,This is a bit of a newbie question, but I haven't found a solution yet. I have a gadget that open...

Re: Independent MRD states?

Created by in Contact Center
06-01-2021
06-01-2021
Thanks so much for taking the time to test that, Denise! I guess using as a RONA indicator is not a...

Re: Independent MRD states?

Created by in Contact Center
06-01-2021
06-01-2021
Just to finish off the conversation - I'm assuming that the actual RONA events will be a Not Routabl...

Re: Finesse 12 components?

Created by in Contact Center
05-26-2021
05-26-2021
Thank you, Denise. We'll keep our fingers crossed!

Finesse 12 components?

Created by in Contact Center
05-25-2021
05-25-2021
In Fin12, there's a few mini-gadgets across the header called components. The admin guide says that ...

Re: Independent MRD states?

Created by in Contact Center
05-21-2021
05-21-2021
Denise,Thank you again for all the detailed information! I'll definitely take a look at the sample g...

Re: Independent MRD states?

Created by in Contact Center
05-21-2021
05-21-2021
Thank you for doing such thorough research, Denise!I am using the API you mentioned, directed at the...

Independent MRD states?

Created by in Contact Center
05-21-2021
05-21-2021
I wanted to give my agents the ability to pause inbound chats while still taking calls. However, in ...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
Gerry,Is there any join between PG and Machine tables that you can see? I'm not able to see one at f...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
Hi David!I believe you that there's no explicit version designations in the AWDB, but perhaps in the...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
Gerry,Thank you - this might be the foundation of a potential solution, but it'd be a bit chattier t...
Public Statistics
Date Registered ‎10-07-2006 12:10 PM
Date Last Visited ‎07-29-2021 07:54 PM
Total Messages Posted 54
Total Helpful Votes Received 53
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