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I have 2 users, that have more than on folder in the mbx directory on the unity system. These users are experiencing mailbox problems.When I attempt to detele the directoris, they say they are not empty. I can delete everything within the folder, bu...
I have a queue that runs from 8:30AM to 7:00PM on Fridays. In the script, is there a way to modify this, so that, if a customer calls into this group after 7pm the call is redirected to another 800# ?
Version 6.1.33 for CADIs there a way to hide or disable the status icon on the CAD when a supervisor is recording an agent. We would like it so that the agents are not aware that they are being recorded.
We want to change the way the system is recording dropped calls. We want to change the system to the following, if possible: any call that is dropped before 15 seconds is not recorded as a dropped call. I believe the default is 5 seconds. Is there a ...
I have a couple of extensions that can not be dialed from the company menu. When I dial into the menu and the system prompts for the extension, I enter the extension and it just pauses and rings back into the main menu. Any ideas to point me in a dir...
Solution has been found. You need to run a mailbox clean up on the System Manager for Exchange, deleting any inactive accounts.This will delete any multiple folders in the MBX directory. Once they are gone, you can remove the user as normal.In this c...
Is there a setting in CRS that adjusts the threshold for dropped calls. When we pull reports, calls that are 5 secs or less are counted in the call data, we would like to omit all calls less than 15 secs from these reports. If anyone knows a way to a...
I have tried the Desktop Administrator monitor menu. See the attached screen shot. After doing further research, this icon appears when the recording of an agent is scheduled in the Desktop Administrator program.If my supervisor clicks to record any ...
Fantasic information> I was able to get the calls on this past Friday re-routing the the 800# I needed. Thank you for the information and guidance.Steve
Great info. We do have the "you call maybe recorded ......." message playing at the beginning of every queue a customer may enter.The sign off seems to me the most important part. I will look into this further for our company. Thanks.I just wish I co...
