rgomez
Beginner
Beginner
Member since ‎07-14-2007
‎08-18-2017

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  • 38 Posts
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I have 2 users, that have more than on folder in the mbx directory on the unity system. These users are experiencing mailbox problems.When I attempt to detele the directoris, they say they are not empty. I can delete everything within the folder, bu...
I have a queue that runs from 8:30AM to 7:00PM on Fridays. In the script, is there a way to modify this, so that, if a customer calls into this group after 7pm the call is redirected to another 800# ?
Version 6.1.33 for CADIs there a way to hide or disable the status icon on the CAD when a supervisor is recording an agent. We would like it so that the agents are not aware that they are being recorded.
We want to change the way the system is recording dropped calls. We want to change the system to the following, if possible: any call that is dropped before 15 seconds is not recorded as a dropped call. I believe the default is 5 seconds. Is there a ...
I have a couple of extensions that can not be dialed from the company menu. When I dial into the menu and the system prompts for the extension, I enter the extension and it just pauses and rings back into the main menu. Any ideas to point me in a dir...
Community Statistics
Member Since ‎07-14-2007 06:55 AM
Date Last Visited ‎08-18-2017 03:50 AM
Posts 38