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rgomez
Level 1
Level 1
Member since ‎07-14-2007
‎08-18-2017
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  • 38 Posts
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  • 45 Helpful votes Given
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User Activity

MBX Directory - Mulitple directories for single user

10-14-2008
I have 2 users, that have more than on folder in the mbx directory on the unity system. These users are experiencing mailbox problems.When I attempt to detele the directoris, they say they are not empty. I can delete everything within the folder, bu...

Call Redirect Script

03-28-2008
I have a queue that runs from 8:30AM to 7:00PM on Fridays. In the script, is there a way to modify this, so that, if a customer calls into this group after 7pm the call is redirected to another 800# ?

Cisco Agent Desktop Question

03-05-2008
Version 6.1.33 for CADIs there a way to hide or disable the status icon on the CAD when a supervisor is recording an agent. We would like it so that the agents are not aware that they are being recorded.

IPCC Exress Reporting

11-20-2007
We want to change the way the system is recording dropped calls. We want to change the system to the following, if possible: any call that is dropped before 15 seconds is not recorded as a dropped call. I believe the default is 5 seconds. Is there a ...

Extension Problem

11-15-2007
I have a couple of extensions that can not be dialed from the company menu. When I dial into the menu and the system prompts for the extension, I enter the extension and it just pauses and rings back into the main menu. Any ideas to point me in a dir...
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Member Since ‎07-14-2007 06:55 AM
Date Last Visited ‎08-18-2017 03:50 AM
Posts 38