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Josue99
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Member since ‎04-19-2018
‎06-04-2022
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  • 8 Posts
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User Activity

Agent State Trace Report

01-27-2021
Hi, I hope someone can help me I have some questions about this configuration. -Is the Agent State Trace report a historical report or a real-time report? -If I activate this configuration to 15 agents, how much do the database resources increase?

CUIC Skill Summary Interval

02-17-2020
Hi, i have a question, My question is about calls handled and calls within the service level.  I know that CUIC puts the call in the corresponding range depending on the time in which the call ends. Can someone explain to me how it may be possible th...

Cycles Battery Backup Unit

04-19-2018
Hello everyone! I'm have trying to learn the cycle of the Battery Backup Unit, how many cycles? etc.
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Member Since ‎04-19-2018 04:18 PM
Date Last Visited ‎06-04-2022 09:42 AM
Posts 8
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