About Josue99

Josue99 · 01-27-2021

Hi, I hope someone can help me I have some questions about this configuration. -Is the Agent State Trace report a historical report or a real-time report? -If I activate this configuration to 15 agents, how much do the database resources increase?

Josue99 · 02-17-2020

Hi, i have a question, My question is about calls handled and calls within the service level. I know that CUIC puts the call in the corresponding range depending on the time in which the call ends. Can someone explain to me how it may be possible th...

Josue99 · 04-19-2018

Hello everyone! I'm have trying to learn the cycle of the Battery Backup Unit, how many cycles? etc.

Josue99 · 01-29-2021

perfect! I will turn on the trace to see how it responds, thanks for the advice

Josue99 · 01-29-2021

Ok, Thanks you very much! I will check it

Josue99 · 02-18-2020

no, with that report I see 3 vs 3. but, is there any reason why in the report CallType Skill Group appears 2 vs 3? Thank You!

Josue99 · 04-20-2018

Thank you for the information pranavgu.

Josue99 · 04-20-2018

Hello Kirk! I looking for the learn cycle schedule. Your answer about the learn cycle happens every 28 days, help me a lot Thank you!

Member Since	‎04-19-2018 04:18 PM
Date Last Visited	‎06-04-2022 09:42 AM
Posts	8

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Agent State Trace Report

CUIC Skill Summary Interval

Cycles Battery Backup Unit

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Re: Cycles Battery Backup Unit

Re: Cycles Battery Backup Unit