Checking these logs might help you: ctisvr, pim, jgw, opc.

Hi The Finesse REST API supports both ports 443 and 8445. These Finesse ports are exclusively utilised for Finesse REST API calls and are not associated with device or CTI connections. There is no defined preference for one port over the other. Thank...

Hi Daniel, 1. Can XMPP (Finesse Notification Service) be used with SSO? Yes, it is supported. You can just use the auth token in the place of password in this case. XMPP Domain and XMPP PubSub Domain names can be found on the SystemInfo reponse. http...

Is Gadget xml hosted in the middleware server reachable from public network via reverse proxy? If not, that should be fixed first.