Hi @hundycougar,
Cisco Finesse has only agent, supervisor and administrator accounts. On UCCX environments, an agent or a supervisor can also have an administrator privilege (you can make an agent as admin and share that agent's credentials if you wa...
Hi,
Finesse desktop failover saves the agent state before failover and retains the Ready or even pending Not Ready/Ready/Wrap-up states after the failover, by sending the respective state change requests after failover automatically. This has to be e...
Hi,
Please try this.
var data = new FormData();
var logObj = '<ClientLog><logData>This is some logged data for the log file</logData></ClientLog>';
data.append("logData", logObj);
var logZip = new JSZip();
logZip.file("abc.txt", window.finesse.modu...
Hi
Apparently there is nothing changed on this area. I was trying to use this sample gadget by just replacing the line 381 of the sample js file.
https://github.com/CiscoDevNet/finesse-sample-code/blob/master/UpdateCallVariableDataSampleGadget/Update...
