Badar Ali
Member since ‎07-27-2020

User Statistics

  • 18 Posts
  • 1 Solutions
  • 35 Helpful votes Given
  • 20 Helpful votes Received
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5 Replies
10 Helpful Vote
1 Accepted Solution
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Hi,We wanted to differentiate the call-end event from all participants vs the call-end event for a particular participant.Let me explain by an example, let's say we have an inbound call between agent A and a customer, and then agent A direct transfer...
Hi,We are facing this problem in our CTI Application that if the agent was in Ready state, after the failover has happened the agent state is changed to Not Ready - Connection Failure. In our CTI, we are using CAXL for the XMPP connection.However, if...
Hi,We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:!queue%e2%80%94get-list-of-queues-for-userHowever, when we tried fetching queue statistic...
Hi, I am able to create an XMPP connection via CAXL (jabberwerx) with agent id, but when I use a username (loginName) it doesn't make a connection and returns a not-authorized error.  I have checked Strophe on the other hand, allows to make a connect...
Hi, We are working with Jabberwerx (CAXL for XMPP Connection). In case of some network issue, the library tries to regain connection by sending 3 Network TimeOut Retries before providing the event that the connection has been lost.The issue is that t...
Community Statistics
Member Since ‎07-27-2020 01:42 AM
Date Last Visited ‎02-01-2023 12:18 AM
Posts 18
Total Helpful Votes Received 20