Hi,We wanted to differentiate the call-end event from all participants vs the call-end event for a particular participant.Let me explain by an example, let's say we have an inbound call between agent A and a customer, and then agent A direct transfer...

Hi,We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:https://developer.cisco.com/docs/finesse/#!queue%e2%80%94get-list-of-queues-for-userHowever, when we tried fetching queue statistic...

Hi, I am able to create an XMPP connection via CAXL (jabberwerx) with agent id, but when I use a username (loginName) it doesn't make a connection and returns a not-authorized error.  I have checked Strophe on the other hand, allows to make a connect...

Hi, We are working with Jabberwerx (CAXL for XMPP Connection). In case of some network issue, the library tries to regain connection by sending 3 Network TimeOut Retries before providing the event that the connection has been lost.The issue is that t...