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Apache Reverse Proxy for Finesse

heshamelsayed
Level 1
Level 1

I was wondering if i someone can help me with a small issue i am facing 

i am trying to use Apache Reverse proxy for Finesse on UCCX 

Proxy.company.com:8084 ---> Finesse.company.com:8445

the problem i am getting is that the main page of finesse loads when i am trying to access Proxy.company.com:8084 , but immediately redirected to Finesse.company.com:8445 , i did some tracing and i found out that one of the loaded Finesse page redirects to the host name of the server (window.location.replace)

if (localeFromQueryString === '') {
$
.ajax({
timeout : 10000,
url : '/desktop/api/Languages',
error : function(jqXHR, textStatus) {
urlToRedirect += '?locale=en_US&' + queryString;
window.location.replace(encodeURI(urlToRedirect + '?' + queryString));
},
success : function(obj) {
var numOfLangs = _logonUtil
.getTotalLanguagesSupported(obj);
if (numOfLangs == 1) {
urlToRedirect += '?locale=en_US&' + queryString;
} else {
urlToRedirect += '?' + queryString;
}
window.location.replace(encodeURI(urlToRedirect));
}
});

i am wondering if this behaviors can be stopped or is there is something in the Apache httpd.conf i am missing

<VirtualHost *:8084>

ServerName proxy.company.com
ServerAlias proxy.company.com
ProxyPreserveHost Off
ProxyRequests Off
RewriteEngine On
SSLProxyEngine On
SSLProxyVerify none
SSLProxyCheckPeerCN off
SSLProxyCheckPeerName off
SSLProxyCheckPeerExpire off
proxypass / https://finesse.company.com:8445/
ProxyPassReverse / https://finesse.company:8445/

</VirtualHost>

 

 

 

3 Replies 3

Hi
I am using Apache on Windows Server , The document is using nginx on CentOS , that's why i was hoping to get help on why this might be happening

dhiarumu
Cisco Employee
Cisco Employee

Hi,

Finesse server must be configured to handle a reverse proxy. Please go through the documentation which talks about all changes required from finesse side here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su2/maintain_and_operate/guide/uccx_b_1251su2_admin-and-operations-guide/uccx_m_1251su1_vpn-less-access-to-finesse-desktop.html

 

Thanks