Please help to solve this problem.
I use PCCE 11.6 lab only with : Rogger, AWDB, CVP OAMP, Finesse, CUIC, VVB, Voice Gateway.
I can user outbound option with mode AgentBase, but when use mode IVR. After the customer answer the call, it is disconnected
Did you complete the additional steps that are required if you're doing a Transfer to IVR campaign vs. an agent-based campaign. Changes are required on the gateway, within CVP, etc.
If its new configuration please check the below
Check Dialed Number String * Routing Type is correct ( Outbound Voice)
dial-peer voice 234 voip
description **IVR Based Campaign Label**
session protocol sipv2
session target ipv4:CVP IP
voice-class codec 1
voice-class sip rel1xx supported "100rel"
You'll want to look at the usual places:
-Do you see the call in Router Log Viewer?
-Do you see an error for the call in RLV?
-Do you see the call hit your UCCE routing script?
-Do you see the call hit your VXML application or whatever you're doing in the routing script?
-Do you see an entry in your VXML application for the call if/when it makes it there?
The issue can be in many places, so you need to follow the call point by point. There's no one place that this could be.
Jimmy, we would need more than this, like I mentioned previously, are you seeing the call hit the script? Do you see errors/entries in those places, etc.? To me, if it is calling the customer but then hangs up, the call isn't going from the gateway to CVP, so this is why you'd need to check the steps that were mentioned earlier.
If you send a picture of the script for instance after a bad call, that will help illustrate where the issue might be.