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JIMMY18
Beginner

Issue configuration outbound option HA

I had an issue when configuring outbound option HA on pcce 11.6

 

  1. When I active mode HA on outbound option, the Rogger B alarm ( pic1 )

    2. After that, I config MR_PIM and SIP Dialer, MR_PIM can not connected ( pic2 ; pic3 )

 

8 REPLIES 8

Check the below settings.

 

PCCE 11.6  outbound HA - Apart from alerts themselves, OOB seems to be working fine. Because of Bug .

 

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvg44618

 

PIM should be Active.

 

check the PG registry : Computer\Hkey_local_machine\Cisco Systems,Inc\ICM\Instance\PG2x\PG\CurrentVersion\PIMS\PIM1\GenericData àPeripheralEnabled = 1 and PeripheralID =xxxx

Thanks& Regards,

S. Ram

Hi Ramamoorthy,

 

I config registry as you comment ( pic4 ), but PIM can not active.

Do you have any way to check ?

 

Thanks,

Jimmy.

Add pic4

Hi ,

 

can you provide dumplog for MR PG and PIM logs.

Hi, 

 

Can you show me how to collect these logs ?

 

Thanks,

Jimmy.

 Hi,

 

Take the log from MR PG folder

 

dump log sample log collection  //

 

C:\Users\administrator. CCE>cd C:\icm\cce\PG3A\logfiles

 

C:\icm\cce\PG3A\logfiles>dumplog pim1 /bt 10:00 /et 10:30 /o

 

C:\icm\cce\PG3A\logfiles>pim1.txt

 

C:\icm\cce\PG3A\logfiles>

 

C:\Users\administrator. CCE>cd C:\icm\cce\PG3A\logfiles

 

C:\icm\cce\PG3A\logfiles>dumplog pgag /bt 10:00 /et 10:30 /o

 

for more details please refer the below link :

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-intelligent-contact-management-enterprise/20406-1.html

 

 

Hi,

 

I send logs file.

 

Thanks,

Jimmy.

Hi ,

 

 

use the below command to collect full pim logs .

 

C:\icm\pcce\PG2A\logfiles>dumplog pim2 /last /o

 

C:\>cd C:\icm\pcce\PG2A\logfiles

 

C:\icm\pcce\PG2A\logfiles>dumplog pim2 /last /o

 

C:\icm\pcce\PG2A\logfiles>pim2.txt

 

Make sure Peripheral ID and MR connection ports is correct. MR connection port starting from 38001 ..  

 

Below is the sample MR PIM output.

 

15:21:23:865 PG2B-pim1 Trace: Transport: appTcpServiceName1 = 38001

15:21:23:865 PG2B-pim1 Trace: Transport: appServerHostName2 = <<PG Hostname or IP>>

15:21:23:865 PG2B-pim1 Trace: Transport: appTcpServiceName2 = 38001

15:21:23:865 PG2B-pim1 Peripheral: 5006, sending OPC: PIM_OK_ACK, acknowledgment for command: PIM_CONFIGURE_REQ (Trans ID: 0).

15:21:23:865 PG2B-pim1 Attempting to connect to MR application at IP address: << PG Address>>, port: 38001.

 

Thanks & Regards,

S.Ram

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