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I am currently setting up a System-IPCC in it's 3 different types (demo, medium and large).Are there any Cisco or other tools available which would allow me to simulate agent logins so I could test how many calls per second my system can actually sup...
On the page :Cisco Unified Intelligent Contact Management Enterprise Release Notes - Cisco Systemshttp://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_release_notes_list.htmlI can only find the release notes for ICM 5 and 6. There are no relea...
Hi...My wish is to be able to display agent state on users IP Phones (7960) but without them having to log in each time.Currently the agent state is only visable in the CTIOS display.Is it possible to send this info to the phone as soon as the agent...
10 months too late but..... Click on the word 'root' in the left panel - this opens a list in the middle info panel - click on 'Folder', then select your tenant and it'll open the details in the display panel on the right.
This sounds like you followed Cisco's instructions and uploaded the .xml and .js files to Finesse Publisher but your Agent desktop is instead trying to parse them on a Subscriber. (even if the URL points to the publisher). Try turning off all subs be...
