Hi guys, Can someone explain to me what is the difference between ServiceLevelCallsOffered and CallsOffered in Router_Queue_Interval table? I am aware that the values could vary here and there because CallsOffered value is incremented once the call e...

Hi team,   At some point we were testing Finesse new dialog (MAKE_CALL) API method and it worked just fine with Basic Auth and Administrator account. We could make a call using any logged in agent. Once we switched the system to SSO, this method star...

Hi guys, Is it possible somehow to log out jabber phone using axl api or some other api? I've tried with doDeviceLogout AXL method without success. Best regards,Nikola

Hi guys, Our PCCE predictive dialer is not adjusting lines per agent even though abandon rate is far from configured 5 percent. We have a lot of agents in reserved state for long time. We are using campaign manager from Cisco's solution plus program ...

We have specific problem in our IVR applications that will be used for outbound.When we deploy the Call Studio application to VXML server, and restart server, it works normally. After some time, when high load comes on the VXML server (this is produc...