mark.baker@midlandsco-op.com
Level 1
Level 1
Member since ‎03-13-2005
‎01-07-2020

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  • 29 Posts
  • 1 Solutions
  • 17 Helpful votes Given
  • 1 Helpful votes Received
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Symptoms Reqested to display a CUIC report in Finesse Agent Desktop Diagnosis User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.  Solution  Attached is a solution I got to work using U...
We have been asked if we can pass a call from a caller into one of our IVRs and then when it comes to take credit card details, pass the call out to a external company without dropping the call) who will do the credit card payment, once completed for...
I have setup a Pickup group and associated 3 directory numbers (DDI's) to the pickup group The directory numbers are all second lines on 3 separate phones as the primary lines on all three phones are configured as internal extensions for UCCX. If a ...
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x. I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to...
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to g...
Community Statistics
Member Since ‎03-13-2005 07:43 AM
Date Last Visited ‎01-07-2020 07:46 AM
Posts 29
Total Helpful Votes Received 1