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About mark.baker@midlandsco-op.com
01-07-2020
mark.baker@midl
andsco-op.com
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Member since
03-13-2005
29
Posts
1
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1
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Latest Contributions by mark.baker@midlandsco-op.com
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Call to a DDI is passed to UCCX then out of hours passed back out to a 3rd Party - Can I show the final call out as being from the original DDI that was dialed?
Created by
mark.baker@midlandsco-op.com
in
IP Telephony and Phones
04-04-2019
04-04-2019
I am trying to get a call that comes into one of our DDI numbers, is then translated in Call Manager...
Finesse – Display CUIC report in a new tab in Finesse Agent using a Permalink
Created by
mark.baker@midlandsco-op.com
in
Collaboration Documents
08-21-2018
08-21-2018
Symptoms Reqested to display a CUIC report in Finesse Agent Desktop Diagnosis User wanted stats from...
Re: Is it possible pass a uccx call externally to a company who will do DTMF credit card authorisation for us and then pass back to the agent?
Created by
mark.baker@midlandsco-op.com
in
Contact Center
04-11-2018
04-11-2018
Hi Anthony, This is a proposal we would love to work but cant see a way to hold the call while we pa...
Re: Is it possible pass a uccx call externally to a company who will do DTMF credit card authorisation for us and then pass back to the agent?
Created by
mark.baker@midlandsco-op.com
in
Contact Center
04-11-2018
04-11-2018
Hi Graham, this clarifies our thoughts that the call initally has to go throught to the CC company f...
Is it possible pass a uccx call externally to a company who will do DTMF credit card authorisation for us and then pass back to the agent?
Created by
mark.baker@midlandsco-op.com
in
Contact Center
04-10-2018
04-10-2018
We have been asked if we can pass a call from a caller into one of our IVRs and then when it comes t...
Thanks Chris, that's solved
Created by
mark.baker@midlandsco-op.com
in
Unified Communications Infrastructure
01-31-2017
01-31-2017
Thanks Chris, that's solved that issue.
Call Pickup Notification on second lines in CUCM 10.5.1
Created by
mark.baker@midlandsco-op.com
in
Unified Communications Infrastructure
01-31-2017
01-31-2017
I have setup a Pickup group and associated 3 directory numbers (DDI's) to the pickup group The direc...
Can Finesse 11.5 workflows run network stored .exe files when a call is answered?
Created by
mark.baker@midlandsco-op.com
in
Contact Center
01-20-2017
01-20-2017
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x. I have a couple of workflows...
Can Finesse 11.5 workflows and .exe files
Created by
mark.baker@midlandsco-op.com
in
Unified Communications Infrastructure
01-18-2017
01-18-2017
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.I have a couple of workflows ...
Whats the minimum EXSi requirement for CUCM 11.5, UCCX 11.5 etc
Created by
mark.baker@midlandsco-op.com
in
Unified Communications Infrastructure
10-25-2016
10-25-2016
I notice from the CRS compatiability matrix that the recommened version of VMWare is ESXi 6.0 howeve...
Thanks Manish. That just the
Created by
mark.baker@midlandsco-op.com
in
IP Telephony and Phones
10-24-2016
10-24-2016
Thanks Manish. That just the answer I was looking for Mark
Thanks Jamie. By any chance
Created by
mark.baker@midlandsco-op.com
in
IP Telephony and Phones
10-24-2016
10-24-2016
Thanks Jamie. By any chance do you know if they are actually on the drop down list?
Thanks Manish, I was just
Created by
mark.baker@midlandsco-op.com
in
IP Telephony and Phones
10-21-2016
10-21-2016
Thanks Manish, I was just wondering if the 7914 expansion modules, even though unsupported, did stil...
7914 Expansion module actually work on CUCM 11.5?
Created by
mark.baker@midlandsco-op.com
in
IP Telephony and Phones
10-21-2016
10-21-2016
Im running CUCM 10.5(1) and we have 7961's working with the 7914 Expansion model. Im just wondering ...
We have resolved this issue.
Created by
mark.baker@midlandsco-op.com
in
Contact Center
11-13-2014
11-13-2014
We have resolved this issue. The problem was that with the Permissions on one of the Datastores with...
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Public Statistics
Date Registered
03-13-2005
07:43 AM
Date Last Visited
01-07-2020
07:46 AM
Total Messages Posted
29
Total Helpful Votes Received
1
Helpful Votes Given To
User
Helpful Count
mark.baker@midl
andsco-op.com
1
Jonas Fraga
1
Manish Gogna
5
Justin Kurynny
5
Brett Hanson
5
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Helpful Votes From
User
Helpful Count
mark.baker@midl
andsco-op.com
1
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