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Symptoms
Reqested to display a CUIC report in Finesse Agent Desktop
Diagnosis
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Solution
Attached is a solution I got to work using U...
We have been asked if we can pass a call from a caller into one of our IVRs and then when it comes to take credit card details, pass the call out to a external company without dropping the call) who will do the credit card payment, once completed for...
I have setup a Pickup group and associated 3 directory numbers (DDI's) to the pickup group
The directory numbers are all second lines on 3 separate phones as the primary lines on all three phones are configured as internal extensions for UCCX.
If a ...
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.
I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to...
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to g...
Hi Anthony,
This is a proposal we would love to work but cant see a way to hold the call while we pass it out to a 3rd party to complete a credit card transaction then have the call back to the agent that passed it initially. As far as I see it, as...
Hi Graham, this clarifies our thoughts that the call initally has to go throught to the CC company first. We are trying to have a way to avoid having any card data pass through our site yet still be able to pass a call back to people here after the c...
