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mark.baker@midlandsco-op.com
‎01-07-2020
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1 Accepted Solution
1 Helpful Vote
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5 Replies
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Member since ‎03-13-2005
29
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1
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1
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Call to a DDI is passed to UCCX then out of hours passed back out to a 3rd Party - Can I show the final call out as being from the original DDI that was dialed?

Created by in IP Telephony and Phones
04-04-2019
04-04-2019
I am trying to get a call that comes into one of our DDI numbers, is then translated in Call Manager...

Finesse – Display CUIC report in a new tab in Finesse Agent using a Permalink

Created by in Collaboration Documents
08-21-2018
08-21-2018
Symptoms Reqested to display a CUIC report in Finesse Agent Desktop Diagnosis User wanted stats from...

Re: Is it possible pass a uccx call externally to a company who will do DTMF credit card authorisation for us and then pass back to the agent?

Created by in Contact Center
04-11-2018
04-11-2018
Hi Anthony, This is a proposal we would love to work but cant see a way to hold the call while we pa...

Re: Is it possible pass a uccx call externally to a company who will do DTMF credit card authorisation for us and then pass back to the agent?

Created by in Contact Center
04-11-2018
04-11-2018
Hi Graham, this clarifies our thoughts that the call initally has to go throught to the CC company f...

Is it possible pass a uccx call externally to a company who will do DTMF credit card authorisation for us and then pass back to the agent?

Created by in Contact Center
04-10-2018
04-10-2018
We have been asked if we can pass a call from a caller into one of our IVRs and then when it comes t...

Thanks Chris, that's solved

Created by in Unified Communications Infrastructure
01-31-2017
01-31-2017
Thanks Chris, that's solved that issue.

Call Pickup Notification on second lines in CUCM 10.5.1

Created by in Unified Communications Infrastructure
01-31-2017
01-31-2017
I have setup a Pickup group and associated 3 directory numbers (DDI's) to the pickup group The direc...

Can Finesse 11.5 workflows run network stored .exe files when a call is answered?

Created by in Contact Center
01-20-2017
01-20-2017
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x. I have a couple of workflows...

Can Finesse 11.5 workflows and .exe files

Created by in Unified Communications Infrastructure
01-18-2017
01-18-2017
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.I have a couple of workflows ...

Whats the minimum EXSi requirement for CUCM 11.5, UCCX 11.5 etc

Created by in Unified Communications Infrastructure
10-25-2016
10-25-2016
I notice from the CRS compatiability matrix that the recommened version of VMWare is ESXi 6.0 howeve...

Thanks Manish. That just the

Created by in IP Telephony and Phones
10-24-2016
10-24-2016
Thanks Manish. That just the answer I was looking for Mark

Thanks Jamie. By any chance

Created by in IP Telephony and Phones
10-24-2016
10-24-2016
Thanks Jamie. By any chance do you know if they are actually on the drop down list?

Thanks Manish, I was just

Created by in IP Telephony and Phones
10-21-2016
10-21-2016
Thanks Manish, I was just wondering if the 7914 expansion modules, even though unsupported, did stil...

7914 Expansion module actually work on CUCM 11.5?

Created by in IP Telephony and Phones
10-21-2016
10-21-2016
Im running CUCM 10.5(1) and we have 7961's working with the 7914 Expansion model. Im just wondering ...

We have resolved this issue.

Created by in Contact Center
11-13-2014
11-13-2014
We have resolved this issue. The problem was that with the Permissions on one of the Datastores with...
Public Statistics
Date Registered ‎03-13-2005 07:43 AM
Date Last Visited ‎01-07-2020 07:46 AM
Total Messages Posted 29
Total Helpful Votes Received 1
Helpful Votes From