01-18-2017 07:47 AM - edited 03-19-2019 12:01 PM
Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.
I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to greet the caller based on which trigger they come into UCCX on. I'm guess that this can be done with a HTML screenpop without the need for the .vbs script?
The question I dont seem to find a simple answer to is this one:-
I also have another workflow that when a call (Data Field condition=Call Type) comes into a certain queue will when "Answered", run a .exe stored on a network share. Is this going to be possible if I do upgrade to UCCX 11.5.1?
Thanks in advance.
Mark
Solved! Go to Solution.
01-19-2017 02:52 AM
Hi Mark,
Here you can get a Finesse sample gadgets and one of them is Thick Client Sample Gadget that runs Windows scripts in workflow:
https://developer.cisco.com/site/finesse/docs/downloads/sample-gadgets/
As well you can setup a web service and receive from UCCX a customvariable with value that pops-up the greet to agent based on that variable value.
I hope can help you.
01-19-2017 02:52 AM
Hi Mark,
Here you can get a Finesse sample gadgets and one of them is Thick Client Sample Gadget that runs Windows scripts in workflow:
https://developer.cisco.com/site/finesse/docs/downloads/sample-gadgets/
As well you can setup a web service and receive from UCCX a customvariable with value that pops-up the greet to agent based on that variable value.
I hope can help you.
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