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Hi,
I've a problem with the "do not call" feature in CCX (version 10.6) outbound campaigns. Sometimes agents mark calls as "do not call" by error, and we need to check if one telephone number is in this list or not. Also, it's important for us to de...
Is it possible to automatically update presence status to busy in jabber mobile when the user is attending a gsm call?I've been testing with jabber for iPhone and it doesn't work...
I've a problem upgrading from UCCX version 10.0(1)SU1 to 10.5 I got this log:10/31/2014 19:10:29 preflight|Execute preflight command (6/7): cp -f /common/preflight/CM/RU/install-confirm-content.jsp /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatf...
I'm configuring a new UC system. We're using 6921, 7942 and ip communicator phones.We expected to consume one Basic license for the 6921 and one Enhanced license for each 7942 and ip communicator phones.But the license usage report is assigning any i...
Hi.I'm having troubles to download fax offramp tcl scripts.All the references at cisco docs points to this URL for downloading the script:http://www.cisco.com/cgi-bin/tablebuild.pl/tclwareBut when you follow the URL there is no way of downloading the...
Hi Brian.Here is the snippet:"As a result of the UCOS Release 10.0 migration in UCCX Release 10.5, a Refresh Upgrade is required in order to upgrade from a version of UCCX older than Release 10.5 to UCCX 10.5. Refresh upgrades require additional down...
Hi Brian.You can find some information at page 3 on this document:http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118099-technote-cucm-00.pdf
Hi Gabriel.I've installed the language pack cop file for UCCX 10.0(1). After that, the upgrade status was cleared and I tried again the upgrade, but with the same failing status Thanks
