Who kwows the proportion of AMD normally reached by a dialer or by Cisco Dialer.Most are AMD are recognized by the dialer but some are not .We've got more than 15% AMD transferred to agents.Nancy ThompsonLa Capitale general insuranceQuebec, Canadanan...

In CUIS 7.5, how can I modify filters if these reports have been already scheduled. I did modify filters in the reports tables but I still receive the 1st version of the report I've created.

Well, this issue is a real one in our setup. Each agent profile has a 2 lines configuration.1 line on both CCM 4.2 and IPCC 7.5 for ACD calls only (CCM latest release is coming soon)1 DID on CCM only for inbound and outbound callsObviously, IPCC can...