Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello,do you know how to subscribe with finesse js api to users dialogs as it has Team Performance gadget?I am able to get all users info with updated, but I cannot handle new dialogs and process calls of supervised users.
Is there any way to do it?
...
I want to add to ECE liteagent/gadget more functionality for knowledge base/articles, as there are now just 4 folders (Header, Footer, Greeting and Signature) without any option of edit or add folders/subfolders. I want to add there option to create ...
Hi,I customize Cisco ECE chat Aqua template and want to add there dropdown on login page (pre chat page) I add singleselect parameter in pre-chat-params-list.html but I do not know, where can I add options / values to this dropdown list.Configuration...
Hello, I want to make simple 3rd party gadget with just Agents ready number - similar to QueueStatistics, but just agents ready state in queue.
I tried getQueues(), but it shows me just [object Object] and I am not able to read data from that. When...
You can make just allowable actions on participant. You can see it in dialog api which action is allowable. So if there is incoming call, the agent is allowed just to ANSWER the call as you can see belowex.
<Participant>
<actions>
<action>ANSWER</ac...
Just create custom gadget and send them notification before unload the finesse or play some audio.Ex. (you can try it by putting next code into your browser console when you log in to finesse and sign out or something)
window.addEventListener('before...
