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Hello, could anyone help me understand how to obtain the login name or login ID of an ECE (Enterprise Chat and Email) user who is currently logged into an ECE gadget within Cisco Finesse?
As a voice agent, you have the capability to subscribe to non-...
Hallo, can anyone help, how to get MediaList of supervised users by supervisor?
I am able to subscribe each Media of that users, but I cannot get onLoad of that MediaLists.
As a workaround I can use API for each user and use UI Admin for authenticate...
Hello,do you know how to subscribe with finesse js api to users dialogs as it has Team Performance gadget?I am able to get all users info with updated, but I cannot handle new dialogs and process calls of supervised users.
Is there any way to do it?
...
I want to add to ECE liteagent/gadget more functionality for knowledge base/articles, as there are now just 4 folders (Header, Footer, Greeting and Signature) without any option of edit or add folders/subfolders. I want to add there option to create ...
Hi,I customize Cisco ECE chat Aqua template and want to add there dropdown on login page (pre chat page) I add singleselect parameter in pre-chat-params-list.html but I do not know, where can I add options / values to this dropdown list.Configuration...
You can make just allowable actions on participant. You can see it in dialog api which action is allowable. So if there is incoming call, the agent is allowed just to ANSWER the call as you can see belowex.
<Participant>
<actions>
<action>ANSWER</ac...
Just create custom gadget and send them notification before unload the finesse or play some audio.Ex. (you can try it by putting next code into your browser console when you log in to finesse and sign out or something)
window.addEventListener('before...
