About carstenlp

carstenlp · 08-05-2026

Hi all,I have a question regarding the callback functionality of WxCC.Currently when a callback is activated, the agent will be presented with the callback and when the agent answers this call only then an outgoing call will be placed to the caller. ...

carstenlp · 02-04-2026

Hi all, I have a customer who's looking into building a custom website integrating the Live Chat feature of Webex Connect as the Webex Engage frontend seems very limited in terms of overall design and functionality. I've gone over the various API doc...

carstenlp · 08-20-2025

Hi all, I have a customer with a UCCX 12.5 and SocialMiner (CCP) 12.5. We're currently looking into the Bubblechat function with CCP however I'm wondering if it's possible to initiate a chat session from the Finesse Agent Desktop to a user? A use cas...

carstenlp · 11-18-2014

Hi,I'm fairly new to TelePresence endpoints and I need some clarification regarding the call rate between endpoints.I have a CUCM 10.5 with MX300 G2 endpoints registered and by default the call rate in all endpoints is 6000 kbps when placing a call. ...

carstenlp · 08-12-2014

Hi,I'm having some issues with the DNS configuration on my CSR1000v. I've got a VMware ESXi lab where I'm trying to replicate a production CUCM environment and I would like to configure the CSR1000v as my default gateway, DNS server and NTP server.My...

carstenlp · 08-05-2026

Thanks for the answer and feedback.My customer already has a UCCX solution today where we have built this functionality and both the customer and callers have been very happy with this solution based on feedback. Now we're transitioning the customer ...

carstenlp · 02-04-2026

Hello Kartik, Thank you very much for your reply and the clarification about the Messaging API's! I wasn't aware those were for outgoing messages to customers so I guess I jumped down the wrong rabbit hole. I will contact you on Webex  Thanks again ...

carstenlp · 01-20-2021

Instead of Cisco not recommending using their own built in DHCP server they should just remove the feature entirely. I have a few customers who are still using this feature and I learned the hard way that the DHCP is not working in 12.0 and 12.5 (300...

carstenlp · 01-19-2021

There's an issue with the DHCP server in this version of CUCM. You need to upgrade to 12.5SU3 in order for the DHCP service to function properly. Have a nice day.

carstenlp · 12-12-2019

Hi Alessandro, Did you ever find a solution for this? I'm having the same problem on 12.5.1.11900-146. I have opened a TAC case however but was wondering if you found a solution. Thanks and have a nice day.

Member Since	‎07-10-2008 12:26 AM
Date Last Visited	‎08-05-2026 02:31 AM
Posts	22
Total Helpful Votes Received	17

User Statistics

User Activity

WxCC callback functionality

Integrating Live Chat on a custom website

UCCX agent initiated chat

TelePresence endpoints - call rate explanation needed

CSR1000v DNS configuration issues

Re: WxCC callback functionality

Re: Integrating Live Chat on a custom website

Re: DHCP daemon issue after CUCM upgrade 11.5 -> 12.5

Re: DHCP daemon issue after CUCM upgrade 11.5 -> 12.5

Re: DHCP daemon issue after CUCM upgrade 11.5 -> 12.5