About rickcrum

rickcrum · 09-16-2020

Hello, I am trying to add a Not Ready State and then apply that to one particular team by unchecking the "Global?" box within Cisco Finesse Administration. However, I am not sure where I can then apply this "Not Ready" code to a TeamWe are currently ...

rickcrum · 01-03-2020

Good Afternoon, I did some searches on this but the only results I found were that Maximum Number of calls should be set to 2 and Busy Trigger set to 1. We have a scenario where an agent occasionally has to place simultaneous calls to Tier 2 support ...

rickcrum · 01-08-2020

Thanks Chris, I will most likely be implementing this for at least more logical reporting. Just kind of a follow-up question: Is there a particular reason why the phone will hang up Line 1 when conferencing it into Line 2? I would think this is by de...

rickcrum · 01-08-2020

Thanks Marek,I will keep this in mind and maybe work on this in my spare time as a mini project. If I get it working I will post my results here.

Member Since	‎08-17-2018 10:38 AM
Date Last Visited	‎04-01-2021 05:41 PM
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Adding "Not Ready State" to a specific team

Workaround for Max Number of Calls?

Re: Workaround for Max Number of Calls?

Re: Workaround for Max Number of Calls?