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Hello, User requested to receive voicemail emails on a shared email address. I've checked on Unity server but only found the option to add end user in Distribution list. I manually added an end user with the requested shared email, added this user in...
Hello,Few users have reported voicemail emails not coming through Outlook anymore.I've tried to clear previous messages, re-create user profile in unity also checked all below steps:++ Checked general SMTP server configuration. >> all good++ Checked ...
Hello,One user has requested his colleague and himself should receive voicemail notification email on a support helpline number. I've configured the support number in system call handler in Unity Connection and associated the Distribution list contai...
Hello Members, How do I refresh the address book in Finesse for a particular team? The problem agents are facing is that they are not able to transfer the calls to one of the agents as his name doesn't show up when they click "Consult" option.I've tr...
Hi,
One of the user's deskphone 7940 is not receiving any external calls, phone is not at all ringing but calling party can hear the ringback tone.
I matched the directory number settings with the working phone and also tried replacing the IP phon...
Hello Anthony,Thanks for your reply.I managed to get this working by changing the call flow to go to voicemail in UCCX script. By looking into the script I found the call handler I was making changes in was different.Thanks again for your time.Regard...
Hi Nipun, I checked on traces and found the call was not reaching the voice gateway. I further investigated and found that the DN associated was out of range of allotted DID range. It is now fixed, thanks for your help!
