HiWhilst trying to solve a problem with CDA web administration (which by the way is not documented in the 7.0(1) CDA doc WHY NOT?), the recommemded fix was at https://supportforums.cisco.com/message/1321194#1321194, I have done this and now have the ...

HiI am trying to find a document/URL on how CME compares with CUCM, does anyone have one?ThanksChris Higgins

I can send a call to a logged on, READY agent, I can send a call to the IVR using Trans Route to VRU, I cannot Queue the call on the IVR using a Q to Skill Group node. Help!

I want to create a speed dial with pauses, this will enable ivr menu options to be pre-selected, however I cannot find anything saying what character to use in a dial pattern to accomplish this, I have tried a space, lower case P (which works on my m...

Many people have been asking about providing ringing tone when a call is sent to the agent but it is not picked up immediately. One option is to use the Ring-No-Answer application. According to the available documentation this is installed with ALL C...