08-05-2005 05:51 AM - last edited on 03-25-2019 07:07 PM by ciscomoderator
I can send a call to a logged on, READY agent, I can send a call to the IVR using Trans Route to VRU, I cannot Queue the call on the IVR using a Q to Skill Group node. Help!
08-05-2005 08:51 AM
What happnes to the call when you send the call to Queue to skill Group Node?
08-05-2005 10:10 PM
The call fails out of the Q to Sg node every time, when i check the requalify reason it is always 0, lastly call tracer shows no default route.
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