Is there a way to gather statistics for When and by User, who is using the Silent Monitoring function in UCCX??We need to help develop policies for when and under what circumstances this feature can and will be used by supervisors.Thanks./gb
Cisco 8831, was working at a different location, moved to a different building, and now is hung on the "Phone Not Registered"CUCM 11.5. Phone pulls IP address, shows proper Load info, but still just stays on "Phone Not Registered"ASNy help would be a...
Agents are created in CUCM, in the user account by assigning the IPCC extension. Assuming that your UCCX & CUCM are already associated with each other./gb
