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ankita123
Beginner

Moh not working for internal IP Phones in CME

Hi,

I have a CME version 8.6 .

I have configured MOH and it is working fine for PSTN calls or external calls.

But it is not working for internal IP Phones.

Please suggest.

Regards

Ankita Vig

1 ACCEPTED SOLUTION

Accepted Solutions

Also, make sure the Loopback and the voice vlan interface having 'ip pim den' enabled.

View solution in original post

10 REPLIES 10
acampbell
Advocate

Ankita,

Have you configured the multicasting for the local MOH

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html

HTH

Alex

Please rate useful posts

Regards, Alex. Please rate useful posts.

Hi  Alex,

I have configured multicasting for MOH as follows-

moh music-on-hold.au

multicast moh 224.91.22.5 port 2000 route 10.91.101.15 147.225.246.178 10.91.22.5

Regards

Ankita Vig

Try to change the port to 16384.

moh music-on-hold.au

multicast moh 224.91.22.5 port 16384 route  10.91.101.15 147.225.246.178 10.91.22.5

Also, make sure the Loopback and the voice vlan interface having 'ip pim den' enabled.

Hi ,

I tried to change the port to16384 then also its not working.

Regards

Ankita Vig

Is this a Live Feed MOH? If yes, here is the example for Live Feed MOH:

voice-port 1/0/0
auto-cut-through
operation 4-wire
signal immediate

dial-peer voice 4 pots
destination-pattern 2999
port 1/0/0

telephony-service
moh slot0:music-on-hold.au
multicast moh 239.10.10.10 port 2000

ephone-dn  21
number 2998
moh out-call 2999

Please post your full configurations for multicast moh.

!! Configuration Part !!!
conf t
ip multicast-routing
 
ephone X
multicast moh !! default enabled
 
show flash:
/moh.au
 
telephony-service
moh flash:/moh.au !! or .wav
multicast 239.1.1.1 port 2000 route x.x.x.x !!! route = x.x.x.x = Voice vlan IP address
 
int g0/0 !! voice vlan/IP source address
ip pim sparse-dense-mode
 
 
VG1#sh ephone moh
 
-------------------------------------
Skinny Music On Hold Status - group 0
 Active MOH clients 0 (max 210), Media Clients 0, B-ACD Clients 0
 File flash:/moh1.au (not cached) type AU Media_Payload_G711Ulaw64k 160 bytes
 Moh multicast 239.1.1.1 port 2000 route x.x.x.x
 
 

Ankita,

A few things:

Your configuration looks good.  I am wondering what the IP address of the loopback interface is?  It is ideal to configure the ip addresses in this fashion.  etc...  Keeping the loopback first.

The fact that it is working on the PSTN tells me it is related to one of two things.

Mulitcast routing on your switch:

Make sure multicast routing is enabled on the switch, if the IP Phones are on a different subnet.

or,

A problem on your platorm, that may require you to call TAC, what version of IOS are you running?

TwD

Hi,

moh music-on-hold.au

multicast moh 224.91.22.5 port 16384 route  10.91.101.15 147.225.246.178 10.91.22.5

which all hops should be there after the route keyword.

Whether  224.91.22.5 can be used for multicasting?

Regards

Ankita Vig