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Hi All, May I know if there is an option in cisco finesse, where the agent is able to see the name when he/she gets a consult transfer call? We know that we can able to see the name in the Jabber, if the person's name is saved in contact list. But w...
Hi All, Hope your doing good, I have an problem with one of my user is unable to login to CUIC with his LDAP account. We have provided the Supervisor access in Cisco ICM. On post the user was synced in the CUIC as an LDAP user without any issues. But...
Hello, I wanted to know if we have the below features available on finesse 11.6 or higher versions 1) Can we re-arrange the Not ready reason codes as per the requirement, or is it a system default to have them arranged Alphabetically ? 2) Do we have...
Hi All, During a supervisor silent monitoring an agent, is it possible for the Supervisor to see even the caller number along with the Agent extension ? i.e. We have a requirement where supervisor should be be able to see the customer number to whom ...
Hi All, One of customer has requested series of details with respect to CUIC reporting. Version: PCCE-10.5Follows a comprehensive model Questions:1) Call comes in > Goes into Queue > Agent 1 of Skill group 1 answers the call and Transfers to Skill...
Hello Bill, Am sorry for the confusion, the customer is asking for the name and extension to be displayed during direct transfer. May I know if we have an option to display so ?
Hi Ram, Thanks for your clarification I have checked all the points which you have requested to all the points are seems to be good. But still the user is not able to login to CUIC...... In the second page the user is using the LDAP not the CUIC to l...
