Finesse Not ready codes and Speech to text

[GopinathMani]

Hello, 

I wanted to know if we have the below features available on finesse 11.6 or higher versions

1) Can we re-arrange the Not ready reason codes as per the requirement, or is it a system default to have them arranged Alphabetically ?

2) Do we have any feature where we can convert the voice to text on real time while the conversation is ongoing with the agent and Customer ?

Thanks in advance.

[Sean Lynch]

1.  Yes, if alphabetic order is not satisfactory to the requirement, you can rename the Reason Labels for the Reason Codes in Finesse Administrator.  I tested this with a single digit and a dash in front of the label.  If you have more than ten, you will probably need to use a leading zero (01-, 02-, 03-, et al).  Here's how my test looked:

2.  In order to use speech-to-text, you will need to use a third-party vendor like Nuance Natural Language.  You should reach out to your VAR to get in contact with them to see if they can satisfy this requirement.  

Hope this helps.

-Sean

[GopinathMani]

Hi Sean, 

Thanks for the response. May I know what is VAR team ?

[bill.king1]

Value Added Reseller, in other words the Cisco partner that you work with.