About Rima

Rima · 11-21-2023

Hello Team, Greetings! our customer has ucce deployment. he would like to extract for each call in a specific skill group the following data: Node ID - Session ID - Sequence No Call Start Time Call End Time Contact Disposition Originator DN (Cal...

Rima · 06-11-2023

Hello Team We have a UCCE deployment. We are currently facing a strange problem with the SIP Dialer. The MR PIM can not connect to SIP Dialer. I checked the binding order of Private NIC and Public and it is correct. I tried to restart to PG and Dial...

Rima · 10-16-2022

Hello Team, Last week we have faced an issue. After performing an initialize local database , agents were unable to authenticate to finesse. We disabled the NTLMv2 on the AWDB but the issue persists. the AD team activated NTL on the active directory...

Rima · 10-13-2022

Hello team, is it possible to upgrade directly from ucce 10.5 to 12.5 (or 12.0) using Technology Refresh upgrades or should we pass by version 11.0?

Rima · 10-11-2022

Hello Cisco Community, we want to redirect some incoming call to external PSTN number (for example if choose option 2 i will be redirected to external pstn number) . I know that we can implement this using transfer to vru and then 'label'. my questi...

Rima · 06-11-2023

Rima · 10-13-2022

Thank You bill

Rima · 10-10-2022

Hello Dmytro, the issue was resolved after reactivating the authentication NTLM on the AD. Based on Cisco Documentation,Finesse requires that the administration database is configured to use NTLM. If the administration database is configured to use o...

Rima · 10-06-2022

Hello Dmytro, Thank you for your reply. i accessed the finesse cfmadmin and try to reenter the credentials but i got the error Unable to authenticate against the primary and secondary enterprise database.

Rima · 10-06-2022

Hello Dmytro, It was working fine . But suddenly the icmadmin user got locked due to many login attempts coming from the tow Daw servers. We tried to create new user and give him the same privilege as the icmadmin(user used during the deployment of t...

Member Since	‎02-12-2019 04:43 AM
Date Last Visited	‎06-20-2024 05:54 AM
Posts	27
Total Helpful Votes Received	16

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UCCE Skill Group calls' Report

UCCE 10.5: MR PG can not connect to SIP Dialer

Finesse authentication against awdb

UCCE upgrade from 10.5 to 12.5

Redirect ICM calls to external PSTN number

Re: UCCE 10.5: MR PG can not connect to SIP Dialer

Re: Redirect ICM calls to external PSTN number

Re: Agent can not login to finesse

Re: Agent can not login to finesse

Re: Agent can not login to finesse