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Hi,Just upgraded a customer from CCX 3.5 to 7.0 Enhanced. They claim that on their old version of CAD, they didn't need to enter a 9 (needed for an outside line) when using the make call button on CAD.I think there may have been this setting on the o...
Hi,My customer has just been upgraded from CCX 3.5 to 7.0 Enhanced.They claim that on the old server in CAD, the real-time report that the agents could view used to refresh in real-time, however the new install only refreshes every 10 seconds. Does a...
Problem Details: I am trying to return a value from a DB" database which the DB Get step believes is a java.sql.timestamp type.I have tried creating a variable of this type; there are none as default in the drop down list and as per the script edit...
I have a vpn set up for home workers to vpn to the office to connect the IP Communicator to the Call Manager. They are able to have conversations over their IP Communicator with other IP Phones based in the office and external phones, eg. a mobile ph...
You will need to set the timeout setting on your select resource step to 60 seconds.Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.Ray
You will need to set the timeout setting on your select resource step to 60 seconds.Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.Ray
Joe,The upload prompt step quite often fails when the user hasn't actually authenticated correctly yet it doesn't go out the unsuccessful branch on the authenticate user step.Make sure you have specified the user type variable in your authenticate us...
The problem was that java is case sensitive and if I enter java.sql.Timestamp (capital T) instead of java.sql.timestamp, it works fine.Always a simple answer!
