Hi,Just upgraded a customer from CCX 3.5 to 7.0 Enhanced. They claim that on their old version of CAD, they didn't need to enter a 9 (needed for an outside line) when using the make call button on CAD.I think there may have been this setting on the o...

Hi,My customer has just been upgraded from CCX 3.5 to 7.0 Enhanced.They claim that on the old server in CAD, the real-time report that the agents could view used to refresh in real-time, however the new install only refreshes every 10 seconds. Does a...

Problem Details: I am trying to return a value from a DB" database which the DB Get step believes is a java.sql.timestamp type.I have tried creating a variable of this type; there are none as default in the drop down list and as per the script edit...