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Hello,on a CCX 12.0.1 (HA Cluster) our customer is using webchat and would like to show real names on webchat instead of the usernames. I configured these names in the "agent alias" field but from time to time (after 1 or more days) the agent alias f...
Hello,
after an Upgrade from 8.0 to 8.2 or 8.3 we could see a lot of "Potential degraded QoS in downloink direction" error messages on Prime Infrasturcture (WCS) Voice Diagnostics with 7925 Phones on 5GHz Network
The Voice Quality of all calls is ba...
Hello,we have a problem with an SX10 connected via SIP to a UCM Version 10.5. The MCU4501 is also connected via H323 and Gatekeeper to UCM.When I call from the SX10 a conference room on MCU I am getting no video.When I call from a DX650 (also connect...
Hello,we have a UCM Cluster in Europe (Germany) and we would like to add some Subscribers in USA but we have 125 ms RTT over MPLS WAN. In the Design Guide (SRND) for UCM 8.x there is a given number of 80ms RTT but I would like to ask if this is the a...
Hello,until now we have an ACS 4.1 System up and running and we have several administrator accounts which can only edit users for one specified group. Now we would like to upgrade to 5.1 and I could not find the possibility to give an administrative ...
Problem is solved.The Problem was that I used the stadard Device Pool with a Media Ressource Group MTP included. After I configured a MRG without MTP everything in working fine.
Hello,after a long time working on that problem I could sent the information that our problem seems to be solved by the 1.4.1. firmware release. Our customer is testing it for about 5 days and had no further problems. Even the roaming is much better ...
Hi Tiago,as far as I can see I could set up different roles but not a rules that allow one admin user to edit only internal user from a specifed indentity group. And we need this because we have different customers on our ACS 4.1 system and if one cu...
Hello,when I am looking at the WCS I find out that these phones do not have different RSSI/SNR values and they are very good as well. Also we could not see a roaming before this problem. They are loosing the connection (because I am not able to ping ...
