Hello,on a CCX 12.0.1 (HA Cluster) our customer is using webchat and would like to show real names on webchat instead of the usernames. I configured these names in the "agent alias" field but from time to time (after 1 or more days) the agent alias f...

Hello, after an Upgrade from 8.0 to  8.2 or 8.3 we could see a lot of "Potential degraded QoS in downloink direction" error messages on Prime Infrasturcture (WCS) Voice Diagnostics with 7925 Phones on 5GHz Network The Voice Quality of all calls is ba...

Hello,we have a UCM Cluster in Europe (Germany) and we would like to add some Subscribers in USA but we have 125 ms RTT over MPLS WAN. In the Design Guide (SRND) for UCM 8.x there is a given number of 80ms RTT but I would like to ask if this is the a...

Hello,until now we have an ACS 4.1 System up and running and we have several administrator accounts which can only edit users for one specified group. Now we would like to upgrade to 5.1 and I could not find the possibility to give an administrative ...