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I need to create a IT Hotline so that users can dial in (inside or outside) for IT support. When they call, it will ring 3 helpdesk's cell phone directly. I need to know where should I implement and any documentation.I am using UCM and Unity 7.0.
I need to create a script to connect to an enternal SQL server to write the post-call survey data. I created an ODBC connector to the external SQL server on the UCCX server (using SQL authentication). In the script, I put the DB Write step. However, ...
I added and configured the Cisco 7960G phones in UCM 7.0. The phone registered. However, the default Cisco logo is not display on the phone. I would like to create a company image and display on the phone screen.I followed the instruction below but i...
I want to keep inter-VLAN routing on the switch (about 10 vlans with L3 routing) and for some VLANs I need different gateway. I tried to run PBR on incoming vlan. interface Vlan10 ip address 10.10.10.1 255.255.255.128 ip policy route-map test inte...
I configured the EEM applet to run every hour, but it turns out that it run 2 times per hour. Right after the applet finish, it starts again for one more time. I suspect the cron is not configured properly. I checked the crontab documentation and I c...
I do a research on SNR. However, it is mainly used for mobility. I would like to know how it can be configured to ring multiple IT techs at the same time. Once any tech pick up the call, it will stop ringing the other techs.I wonder if hunt group wil...
Thanks Gabriel. It worked.Another question:After agent finsih the call with customer, we want the call to be transfered to the post-call survery application. Is there a way to accomplish this task without agent intervention. For example, can we re-fu...
The 3750 is running 12.2(44)SE5. c3750-ipservicesk9-mz.122-53.SE1.binRefer to Cisco doc:•The switch does not support route-map deny statements for PBR. http://www.cisco.com/en/US/customer/docs/switches/lan/catalyst3750/software/release/12.2_44_se/con...
