Hi we are using cisco Jabber client 9.x with cisco unified presence. For international calls we are using FAC codes for route patterns, I am not able to dial FAC codes for international calls since the dial pad is not visible until it connects a party. Is there any way to dial FAC code from jabber client ? Thanks ... View more

We are using CUCM 8.x and MGCP gateway 3925. After migrating MPLS link from one SP to another we are facing one side voice issue when users call from soft phone or CUPC when they connect through VPN. Soft phone users can hear PSTN user but PSTN caller not able to hear Softphone users. Users able to hear each other when they call internal extensions even though connected through VPN. Anyway call setup is working fine and user able to hear the ring back tone also. But when call answers ther is only one side voice. We are not sure what happened after link migration. Is it a firewall issue ? somebody can help us on this. Thank you ... View more

     Hi , we have integrated CUPS to our CUCM and everything is working fine apart from presence status on outlook. It is not showing the presence status for contacts in outlook. But we are able to add contacts to add CUPC  from outlook without any problem.In CUPC it is showing correct presence status. We integrated presence server to CUCM.LDAP synchronisation also has been done? Is there anything we missing to configure to bring presence status to outlook?? If somebody has some suggestion really aprreciated. Thank you ... View more

Hi . Is there any CSV file generator tool available in softwaredownloads ? If it is available request someone to send the link for the same. I would like to use it for Cisco BAT configuration. Thank you              ... View more

Few Cisco 6911 phones are not registering to CUCM 8.0. When we plug in the phones all the lights are permanently glowing until we unplug it. We kept it more than one day like this but nothing happened. Still lights are glowing. Also not able to access IVR configuration menu. We did factory reset by holding # key followed by sequence keys , but still facing the problem. Can anyone please give some suggestion ? ... View more

Hi                 We are using CUPS 8.6 and CUCM 8.0, CUPC 8.5 .most of the users using CIPC instead of hard phone. After configuring CUPC(personal communicator) one user’s CUPC’s status and IP address showing unknown in CUCM device page. But she is able to login and chat ( When logged in also showing the same). We configured it as a desk phone mode even though she is using soft phone not hard phone. I checked device association, primary extension, line page user association, license capability assignment everything is configured. How I can resolve this registration issue ? do I have something missed in configuration? Can any one help me on this. Thanks. ... View more

Hi, Can i use Exchange server or ADS as NTP server for CUCM 7.0. If yes, request somebody else to describe the procedure. Users complaining that it is showing different timing on their phone and outlook. Thanks in advance !! ... View more