I am designing a Survey for Contact Center and I need that when the agent ends the call, it is automatically transferred to the survey regardless of whether the calls are drps cut from the phone or from CAD. This is possible? The UCCX version: 9.0.2....

I have a mistake in my contact center 8.0 with CSD : to start the CSD gives me this error: Another supervisor has logged in with the same ID. Your supervisor desktop will log out.

I have problems with a 7921 IP Phone: calls constantly cut. Just when the courts get the following log % Dot11-6-disassoc: Interface Dot11Radio1, Deauthenticating Station 0021.553f.397a Reason: Sending station has left the BSS % Dot11-6-ASSOC: Inter...

i have installed ipccx 7 but can't use the barge-in and intercept keys as these are showing inactive . I have CSD in my PC .Someone can help me?