LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

[youssef.erraki]

hello guys

i have problem with a cucm 9.1, i download the file contine franch language for phones and i installed by ftp, in local user phone language show me that the phone in franch but physiqly it's in english.

it won't be change to franch even reset to factory..

is there any suggestion ???

[youssef.erraki]

is there are any one face the same problem before ???

[Jonathan Schulenberg]

Did you restart TFTP after installing the COP file?

Did you reset the phone? It needs to download the COP file from TFTP.

To confirm: the User Locale field on the Device Configuration page is what you're referring to, correct?

Please remember to rate helpful responses and identify helpful or correct answers.

[youssef.erraki]

Yes i restart the service and after that i restart the server but with no result, i restart the phones to but with result.

[Aman Soi]

Hi,

Did u restart the server after uploading the locale?

regds,

aman

[youssef.erraki]

YES

[Aman Soi]

Hi ,

Can u try uploading the Locale again using SFTP and then, check.Please refer the link.

http://docwiki.cisco.com/wiki/Cucm-phone-locale-installers#CUCM_User_Locale_and_Network_Locale_support

regds,

aman

[youssef.erraki]

Hi

thank you but it's not work

[youssef.erraki]

thank you guys i find the solution

the cause was the firmware

[Aman Soi]

Hi ,

thanks for update.

can u update what was the earlier version and the version on which problem has been resolved ?

what was the phone model ?

regds,

aman

[youssef.erraki]

hi

earlier version was 8.1.2

the new version is 8.3.1

BEST REGARD

[dferrat]

Hi youssef , 

I have the same problem, as you solved it?

Thank you