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Hello Cisco experts!I need some help here with my cisco adventures. We have a new CUCM 15 installed in our lab.We had CUCM 14 earlier, and a hybrid webex call working with it. i.e., on control hub, we had created a UC profile for CUCM 14. we verified...
Hi, We have a MRA deployment in our lab (simulating the internal and external env). We have got the Android, and CSF device working, connected to expressway edge. But our IOS devices are not working. Upon investigation we find out the Iphone/Jabber i...
Hi,Going through this page - Authentication | Webex Contact Center for Developers (webex-cx.com), it mentions that the grant code is short-lived.Your app should take the one-time short-lived code obtained in the previous step and exchange it for an a...
Hi, With WxCC capture api providing the path of the recording available, we wanted to understand the following1. If there is a retention applied on this capture, i.e., what is the maximum time the capture will be available for on WxCC storage?2. Assu...
Hi, We are trying to understand the task and capture api.Consider the following scenario where Agent A talks to Agent B, and both of the agents are recorded. How is this represented in terms of task. Does the above activity create two tasks with chan...
Hi @Roger Kallberg ,I identified my problem. Whatever changes I was making on org settings were not really getting applied. I was logging as an external admin to this site. I worked with my colleague who is the main admin, there we could really see t...
Hi @Roger Kallberg ,In cisco control hub, we have now deleted the UC profile for CM 14, which had UDS server setup, we created a new one for CM15 with voice and UDS server set to CM 15, and assigned it to the users.When this user logs into webex clie...
Hi @Roger Kallberg , The UDS SRV server records are set correctly on internal dns server and points to correct CM 15 FQDN, The jabber client in the same network is able to login with them. I assume webex uses the same login flow?I am not yet trying t...
