Is it possible to completely factory reset a Cisco 514G that has a customisation?

[Kamilt123]

I have about 10 Cisco 514G deskphones from my old provider and I've tried playing around with them however, I've noticed that they are locked down. 

I tried a factory reset but when I log in through the web interface I can see that under customisation it still says 'Vodafone' which was old provider. 

Is there a way to completely clear them and re-use them again?

Many thanks,

Kamil

[balaji.bandi]

Factory reset only reset the configuration.

If you have cisco image of the Phone, load that image, it will get to default cisco.

[Dan Lukes]

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If you have cisco image of the Phone, load that image, it will get to default cisco.

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1. I have second phone with no customization. How I can fetch image from it ?
2. Now, I have image - either fetched in previous step or taken elsewhere. How I can load it to the customized phone ?

It's not necessary to describe step by step. Just major hints. Thanks.

[Ratheesh Kumar]

Hi there

I am afraid that you can’t change this. Please see he posts and let me know that answered your question

https://community.cisco.com/t5/voice-systems/cisco-spa514g-customization-in-main-page-removal/m-p/3401266

Hope this Helps
Cheers
Rath!

***Please rate helpful posts***

[balaji.bandi]

Oh good to know, So its like Mobile device locked to provider. make sense.