09-21-2022 04:29 AM
Hi,
I'm trying to find out how to route a call to a specific extension (XX) the way that if it rings 5 times, it does not go to its VM but instead it rings another group of extensions. I just could not find about how to change it from VM to a group... similarly like I can do it when call is received on a main line that goes to Blast Group or Auto Attendant, etc
is the above possible to be configured directly for extension?
PS: I'm not a voice expert and I'm using "Cisco Configuration Assistant" to deal with this.
Solved! Go to Solution.
09-26-2022 03:04 AM
I've found that I can configure it directly under the extension - where I've found "Call fwd busy; Call fwd No Answer"..... I've used Blast Group extension and it works fine.
Thanks
09-21-2022 07:27 AM
Scenario 1: The number that the call should be forwarded to is a shared line on several phones:
Scenario 2: The phones that the call should roll to do not have a shared line:
Maren
09-26-2022 03:04 AM
I've found that I can configure it directly under the extension - where I've found "Call fwd busy; Call fwd No Answer"..... I've used Blast Group extension and it works fine.
Thanks
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