Cannot choose option on Auto-attendant

[noxkrugger]

I have implemented the IP Phone on CUCM 5.0. When I call any call centre that implement auto-attendant/IVR/operator that instruct me to choose menu

e.g

For english , press 1

For french, press 2

When I choose 1 or 2 or else on the keypad, why the option is not entered? Is it DTMF problem?

[#2]

Coud you provide the details of the sript. Are you using a custom script. If youa re facing some issues with the custom script you can contact the developer support at cisco.com

http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html

[paolo bevilacqua]

Hi, are you using h.323 or mgcp to the CM ?

[noxkrugger]

Hi ,

I'm using SIP from my end device to the CCM.

[paolo bevilacqua]

Check that both on CCM and the device you have configured a compatible DTMF relay method.

[noxkrugger]

What dtmf you recommended? BTW, how to set any dtmf at CCM?

[paolo bevilacqua]

Look, if you're using a SIP trunk ot ITSP, often none works and you have to send tones in-band.

Sorry I'm not expert at configuring the CCM, so hopefully somebody else can help you.