is it possible to pick up an incoming call from an extension that is not physically ringing?

[ad27singh]

Is there a way to pick up an incoming call from an extension that is not physically ringing?

For  example if an incoming call was ringing at EXT 1019 and  they were away from their desk momentarily, could the call be picked up  from another extension by pressing a number sequence or something?

we are using UC560. if you could tell in detail how it can be setup(config) and how it will work.Thank you in advance.

[Alex Pfeil]

Call Pickup Group

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fscpickg.html#wpxref30558

Please rate helpful posts.

Thanks,

Alex

[Alex Pfeil]

The Call Pickup feature allows users to answer calls that come in on a directory number other than their own. For more information about call pickup, see the

Call Pickup

chapter in the

Cisco Unified Communications Manager Features and Services Guide. The Call Pickup feature allows users to answer calls that come in on a directory number other than their own. For more information about call pickup, see the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide.

The link that I inserted in the above post is the required reading on this topic.

It's pretty easy to use.

Thanks,

Alex Pfeil

[ad27singh]

HI Alex...thank you for the prompt reply but i'm looking for the "CLI" for teh uc 560 call manager express.

[Alex Pfeil · Accepted solution]

Please rate helpful posts.

Thanks,

Alex

Here is the inof for the Call Manager Express.

Enabling Call Pickup

To enable Call Pickup features on SCCP or SIP phones, perform the following steps.

Prerequisites

•SIP phones require Cisco Unified CME 7.1 or a later version.

•The PickUp and GPickUp soft keys display by default on supported SCCP and SIP phones. If previously disabled, you must enable these soft keys with the softkeys idle command.

Restrictions

•SIP phones that do not support the PickUp and GpickUp soft keys must use feature access codes (FACs) to access these features.

•Different directory numbers with the same extension number must have the same Pickup configuration.

•A directory number can be assigned to only one pickup group.

•Pickup group numbers can vary in length, but must have unique leading digits. For example, if you configure group number 17, you cannot also configure group number 177. Otherwise a pickup in group 17 is always triggered before the user can enter the final 7 for 177.

•Calls from H.323 trunks are not supported on SIP phones.

SUMMARY STEPS

1. enable

2. configure terminal

3. telephony-service

4. service directed-pickup [gpickup]

5. fac {standard | custom pickup {direct | group | local} custom-fac}

6. exit

7. ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag

8. pickup-group group-number

9. pickup-call any-group

10. end

DETAILED STEPS

	Command or Action	Purpose
Step 1	enable Example: Router> enable	Enables privileged EXEC mode. •Enter your password if prompted.
Step 2	configure terminal Example: Router# configure terminal	Enters global configuration mode.
Step 3	telephony-service Example: Router(config)# telephony-service	Enters telephony-service configuration mode.
Step 4	service directed-pickup [gpickup] Example: Router(config-telephony)# service directed-pickup gpickup	Enables Directed Call Pickup and modifies the function of the GPickUp and PickUp soft keys. •gpickup—(Optional) Enables using the GPickUp soft key to perform Directed Call Pickup on SCCP phones. This keyword is supported in Cisco Unified CME 7.1 and later versions. •This command determines the specific soft keys used to access different Call Pickup features on SCCP and SIP phones. For a description, see the service directed-pickup command in the Cisco Unified CME Command Reference.
Step 5	fac {standard | custom pickup {direct | group | local} custom-fac} Example: Router(config-telephony)# fac custom pickup group #35	Enables standard FACs or creates a custom FAC or alias for Pickup features on SCCP and SIP phones. •standard—Enables standard FACs for all phones. Standard FAC for Park Retrieval is **10. •custom—Creates a custom FAC for a feature. •custom-fac—User-defined code to dial using the keypad on an IP or analog phone. Custom FAC can be up to 256 characters and contain numbers 0 to 9 and * and #.
Step 6	exit Example: Router(config-telephony)# exit	Returns to privileged EXEC mode.
Step 7	ephone-dn dn-tag [dual-line | octo-line] or voice register dn dn-tag Example: Router(config)# ephone-dn 20 dual-line or Router(config)# voice register dn 20	Enters directory number configuration mode.
Step 8	pickup-group group-number Example: Router(config-ephone-dn)# pickup-group 30 or Router(config-register-dn)# pickup-group 30	Creates a pickup group and assigns the directory number to the group. •group-number—String of up to 32 characters. Group numbers can vary in length but must have unique leading digits. For example, if there is a group number 17, there cannot also be a group number 177. •This command can also be configured in ephone-dn-template configuration mode and applied to one or more ephone-dns. The ephone-dn configuration has priority over the template configuration.
Step 9	pickup-call any-group Example: Router(config-ephone-dn)# pickup-call any-group or Router(config-register-dn)# pickup-call any-group	Enables a phone user to pickup ringing calls on any extension belonging to a pickup group by pressing the GPickUp soft key and asterisk (*). •The ringing extension must be configured with a pickup group using the pickup-group command. •If this command is not configured, the user can pickup calls in other groups by pressing the GPickUp soft key and dialing the pickup group number.
Step 10	end Example: Router(config-ephone-dn)# end or Router(config-register-dn)# end	Exits configuration mode.

Examples

The following example shows the Group Pickup and Local Group Pickup features enabled with the service directed-pickup gpickup command. Extension 1005 on phone 5 and extension 1006 on phone 6 are assigned to pickup group 1.

telephony-service

load 7960-7940 P00308000500

load E61 SCCP61.8-2-2SR2S

max-ephones 100

max-dn 240

ip source-address 15.7.0.1 port 2000

service directed-pickup gpickup

cnf-file location flash:

cnf-file perphone

voicemail 8900

max-conferences 8 gain -6

call-park system application

transfer-system full-consult

fac standard

create cnf-files version-stamp 7960 Sep 25 2007 21:25:47

!

!

!

ephone-dn 5

number 1005

pickup-group 1

!

!

ephone-dn 6

number 1006

pickup-group 1

!

!

ephone 5

mac-address 0001.2345.6789

type 7962

button 1:5

!

!

!

ephone 6

mac-address 000F.F758.E70E

type 7962

button 1:6

[ad27singh]

Thank you Alex