Master agent is busy

[samayann]

I tried setting up a backup for my CCM 8.5.  But now when I try to go  back into the Disaster Recovery System and click on the back up I set  up...it just keeps showing:

"Status: Unable to process request,  master agent is busy"

How can I clear this and try to set this up  again?

[Aaron Harrison]

Hi

CCM 8.5? You are on the leading edge of technology...

Go into 'Control Center - Network Services'. Listed there are the DRF Master and DRF Local services that make up this service. Restart the DRF Master, and leave it a few minutes to settle then try again.

Network Services is in the Serviceability pages (https://ccm-ip/ccmservice)

Regards

Aaron

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[samayann]

Hi,

     Thank you for replying, But ithat solution is not working. Have been restarting the DRF local and Master Sevices since morning. Any other way of resolving it ?

Regards,

Sanjana

[nsoto]

i have the same issue...

My client tells me that progress will backup the database, and then try to enter theBARS and the message appeared

another idea to resolve this?

[ramondelacruz]

Go to CUC Serviceabilty > Tools > Cluster Management > Port Manager, for Publisher click on Stop Taking Calls.

This should now allow you to restore a backup.

[erinedison]

HI Samayann,

i had this same issue,resolved by

Restart the service from the Command Line Interface on both publisher and subscriber, use these commands

• admin:utils service restart Cisco DRF Master

• admin:utils service restart Cisco DRF Local

Regards,

Erin

[WASEEMULHAQ]

From PUB Control Center - Network Services'. instead of restarting do STOP  DRF Master only . waite for 10 min than start DRF Master service again .