Oneway voice issue problem detected still no solution

[schakra]

Hi,

I'm using cisco3825 as a voice gateway with concerto dialer software for outbound dialing for a call center.Agents are facing voice problems :like they can hear the customer but customer can't hear them.But it's not for all the agents at a time.

I tried out and found some logic.Dsp resources which are using g711ulaw tx is 0, so voice no transmit.However no issue with g729r8 codecs

Attaching my voice cofig and output.

Is there any way only g729 codec use no g711 ???I'v tried several options but still not found any solution.

Regards,

Sourav

[gogasca]

Hi Sourav,

Are you using CCM or CCME? Or other Switch?

Which IOS you are using?

So when you only use G711 you experience this problem?

Let me know so we can narrow down the issue.

[schakra]

We'r using concert Dialer software

Version 12.4(2)T