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RTMTDataMissing Alert generated in UOM

junerichard1105
Level 1
Level 1

Hi,

Anyone here using Cisco Unified Operations Manager and is seeing continuos RTMTDataMissing event for a Cisco Unity Connection?

Hope someone can share idea on how I can troubleshoot this or what might be the root cause?

Here's a sample event

EVENT ID               = 000J2V9

CREATION TIME           = Sun 24-Feb-2013 23:51:41 CST

STATUS                 = Active

SEVERITY               = Informational

MANAGED OBJECT         = ***UnityConnection Server***

DEFAULT EVENT NAME       = RTMTDataMissing

EVENT DESCRIPTION       = RTMTDataMissing::Component= ***UnityConnection Server***; Name= ***UnityConnection Server***; HostDescription= Hardware:VMware, 7 Intel(R) Xeon(R) CPU           X5650 @ 2.67GHz, 8192 MB Memory: Software:UCOS 4.0.0.0-45; Reason= Error collecting RTMT data. Error reason: HTTP communication error; DescriptionURL= <removed>

Appreciate any inputs for this.

1 Reply 1

Chester Rieman
Cisco Employee
Cisco Employee

Looks like a connectivity error:

Error reason: HTTP communication error

Reloading the unity connection server should reset things.