04-07-2010 09:18 AM - edited 03-21-2019 02:24 AM
Greetings, we have our auto attendant setup and working. My question is, there a way to notify the customer service rep what option the caller pressed?
Under what we have, the same user/hunt group picks up for multiple prompts.
So if the AA says "press 1 for new customers" Call hunt group 501
And "press 2 for existing customers" Also call hunt group 501
If there a way to notify the hunt group whether the call came from pressing 1 or 2?
Thanks
We're running the UC520 on CCA 2.2.2, Software pack version 8.0.1, FXO lines, PBX system
04-07-2010 09:22 AM
This is not possible. What you could do is (if you have multiline phones) have the users belong to two different huntgroups and map a line button to each huntgroup. Then your AA could forward to two separate numbers and the users would visually distinguish between the two calls.
Thanks,
Marcos
04-07-2010 09:25 AM
Thanks, that's what I thought.
That's a good enough work around!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide