Hi Help Desk,
Its been a while since I configured this and I am not sure if the current versions of CCA allow for this change to take place.
I know on the command line that this is possible, but ultimately it would be better to use CCA to make the changes as I am not sure if it would recognize the change if you did it via CLI.
In the past as an alternative to hold times I did some work around's by pushing the BACD to an AA and putting in there some rudimentary options that would allow a user to go back into the line, but they would loose their position in doing so, but this shouldn't be a big problem.
Also in terms of entering the BACD, I havent see the 30 second delay before so I am not sure what is going on there and I cannot say for that that it is normal operations for it.
Cheers,
David Trad.
davidtradconsultinggmail.com
Cheers,
David Trad.
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