ā10-22-2012 09:58 AM - edited ā03-21-2019 06:28 AM
I currently have an issue with my UC540 in that I cannot keep Unified Messaging enabled.
I go to Applications->Smart Applcations->Smart Applications Manager, select Unified Messaging, Configure checkmark "Enable" and then ok. Everything looks fine and I get the green checkmark next to Unified Messaging indicating the application is enabled. However, if I hit the refresh button, the checkmark goes.
Has anyone seen this problem? I'm running Software Pack 8.6 and using CCA 3.2.1 for configuration.
Thanks,
T.
ā10-22-2012 10:36 AM
please login to CUE and verify these,
groupname IMAPgrp create -> CUE creat this gorup by default
groupname IMAPgrp privilege vm-imap -> IMAPgrp should have 'vm-imap' previlege
groupname IMAPgrp member r1 -> all user should be memeber of IMAPgrp
if you dont see any of these, just type in followed by "config t"
ā10-22-2012 10:50 AM
I see all of these there already. The last has several for each user on my system such like:
groupname IMAPgrp member [user]
Anything else I should check?
ā10-22-2012 10:57 AM
it seems like your CCA is screw up some how, try re-launch the CCA.
still not working in the CUE console enable the IMAP manually by just entering "enable."
service imap
maxsessions 20
end imap
ā10-22-2012 11:02 AM
That's there too...
service imap
enable
maxsessions 20
end imap
Copied that directly from the configuration.
T.
ā10-22-2012 11:11 AM
then IMAP functuing correctly , have you chaeck this?
thing is CCA dose not reflect CUE status, have you relaunch the CCA?
ā10-22-2012 11:16 AM
If you mean by relaunch close the app then start it up again, then yes. Several times. As a matter of fact, it's on a relauch that I noticed that the Unified Messaging was reporting disabled.
I thought that UM wasn't enabled and this was causing my fax2email to config to fail, but from what you're telling me UM is enabled so there's something more amiss with my system.
ā10-22-2012 11:19 AM
could you send me the running config in CME and CUE both to bkwon@cisco.com
ā10-23-2012 05:25 AM
Sent it...
ā10-23-2012 10:48 AM
can't find your name in my inbox, could u check?
ā10-23-2012 11:09 AM
It's in my sent items. Did it go to junk?
ā10-23-2012 11:11 AM
no checked junk as well, could u confirm the email address?
ā10-23-2012 11:50 AM
bkwon@cisco.com is what I sent it to.
ā10-23-2012 05:14 PM
that is right but i did not recieve any email from you, could you send it again?
ā10-24-2012 04:12 PM
this issue is CCA can NOT retrieve IMAP status from CUE corretly, it will be fixed in CCA3.2.2(release in 10/30/2012)
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